Practical Strategies to Identify, Assess, and Address Diverse Mental Health Needs
Tip Sheet for ICMS Case Managers
Discover key insights on mental health care, HSSP services, and DMH Referrals services. Get the full tip sheet to guide your navigation efforts.
Terminology
Decompensation in MH doesn’t mean permanent illness, and positive changes and interventions can support recovery. Early identification of and response to distress can make a big difference.
Interventions That Support Mental Health
Psychotherapy: Talk therapy to process emotions, build coping skills, and enhance MH functioning.
Emotional Support Animal: Companion animals providing comfort, reducing stress, and supporting emotional wellbeing.
Caregiving: Ongoing daily support with ADLs/IADLs, ensuring safety, stability, and continuity of care.
Care Team Coordination: Collaborative care planning through provider communication and case conferencing.
Medical Care & Prescriptions: Psychiatric evaluation, medication, and guidance to reduce symptoms and support stability.
Peer Support: Guidance and encouragement from individuals with lived mental health experiences.
Inpatient MH Care: Structured, short-term hospital stay for safe stabilization and intensive treatment.
MH Care Navigation: Assistance with appointments, medication adherence, and advocacy to support engagement.
24 Hour Psychiatric Urgent Care Centers
Address: 12021 S. WILMINGTON AVE., 2ND FL. LOS ANGELES CA 90059
Phones: (562) 295 – 4617
1920 Marengo Str. Los Angeles, CA 90033
Phone: (323) 276 – 6400
415 E Avenue I, Lancaster, CA 93535
Hours: 24 hours
Phone: (661) 522 – 6770
18501 Gale Avenue, Suite 100 City of Industry, CA 91748
Phone: (626) 626 – 4997
3210 Long Beach Blvd. Long Beach, CA 90807
Phone: (562) 548 – 6565
Use DMH Referrals to Connect ICMS Participants to LA County’s Behavioral Health Care Continuum
Housing Supportive Services Program (HSSP): Site-based MH services in PSH buildings
Universal Entry Referral: Unified entry point and triage for all MH service levels
Confirm universal sharing consent status before submitting MH care referrals.
Responding to a Mental Health Crisis
Urgent Scenario:
- First, check for on-site MH support.
- Offer Psychiatric Urgent Care.
- Dial 988 for Suicide & Crisis Lifeline.
- 24/7 Help Line is always available: (1-800-854-7771)
- Notify supervisor and relevant staff.
Emergency
- Take action to address immediate safety risk(s).
- Dial 911, provide callback # and location, and describe situation and any person(s) involved.
- Notify supervisor and relevant staff.
The multilingual 24/7 Help Line (1-800-854-7771) is a unified entry point for mental health and substance use care in LA County.
PH² is an advanced outreach option for participants at risk of eviction who aren’t engaged in MH services and who reside in buildings without onsite HSSP. If your PSH building has HSSP onsite, contact HSSP instead.
