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Permanent Housing ICMS Information Center

System of Care Hub

ICMSSBEIHERCCBESTRMPE

Quick Access:

Guides & Cheat SheetsFormsThe FocusCHAMPTraining & Office HoursGlossariesSnapshot Updates

Please note: Forms and referrals on the Provider Resources platform are intended for case managers and should not be submitted by the general public. Thank you.

Featured

Previously Featured Archive

Universal Consent Addendum for PHA Sharing | HSH

Learn how ICMS case managers can complete, document, and record the Universal Consent Addendum for PHA Sharing in CHAMP, including participant consent and PHA housing information sharing.

TLS and Shallow Subsidy Program

Provider guidance for the TLS and Shallow Subsidy program for FY 2026-27. Find required action items, key dates, office hours, and contacts in one place.

HACLA/LACDA Announce Successful EHV to HCV Transition

Details on the successful transition of all eligible EHV households into the HCV program.

ICMS Billing Rate Designations and Multifactorial Analysis

A complete guide to how ICMS billing rates are designated, how the multifactorial analysis works, and what case managers can do to support accurate billing rate designations.

CHAMP Cheat Sheet: Permanent Housing ICMS

Quick-reference guide covering CHAMP documentation requirements, the Assess-Plan-Support service cycle, and key CHAMP record sections.

CHAMP Eligible Services Guide for ICMS Providers

Learn how to accurately document Eligible Services in CHAMP for Permanent Housing ICMS. Explore service categories, documentation tips, billing reminders, and best practices for meeting monthly program requirements.

Stay up to date with The Focus.

Get the latest program updates, tools, and important announcements in one place.

Explore Previous Releases
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Information Management Systems and Search Tools

Login screen for the CHAMP platform, designed to assist Los Angeles County residents in accessing housing resources.

CHAMP

Comprehensive Health Accompaniment and Management Platform: Login and resources for the ICMS billing and case management system.

Login screen for Clarity Human Services, a platform supporting individuals experiencing homelessness in Los Angeles County.

HMIS/Clarity (LA County)

Guides and access to the Homeless Management Information System (HMIS) database for client-level data and reporting.

Acknowledgment form for individuals seeking assistance with homelessness, emphasizing support and resource access.

Countywide Homeless Information Portal (CHIP)

Access to the integrated dashboard for tracking and analyzing homelessness data across LA County.

Housing Listings Hub

Current housing listings and search tools for ICMS case managers supporting participant housing placements in Los Angeles County, including Padmission and open house contact information.

A map displaying substance use treatment services in Los Angeles County, highlighting accessible resources for recovery.

Substance Use Service & Bed Availability Tool (SBAT)

Real-time tool for finding available beds and capacity for Substance Use Disorder (SUD) treatment services.

A welcoming online portal for housing support, featuring individuals engaging in conversation and accessing resources.

FHSP Application Portal

Direct access point for partners to manage participant applications for the Flexible Housing Subsidy Pool.

A person sitting on the ground with a cart, receiving assistance from a compassionate outreach worker.

Resource Management System (RMS)

Information and training on utilizing the system for tracking and managing non-housing program resources.

A user-friendly webpage for accessing inmate information, featuring a sheriff's badge and contact details for assistance.

LASD Inmate Locator

Tool for providers to locate and coordinate care for participants who are currently incarcerated.

A digital interface for the Los Angeles County Medical Examiner's case search, featuring fields for entering case details.

Medical Examiner Case Search

Tool used to search public records of deceased individuals to assist with client tracking and closures.

A smiling outreach worker high-fives a man outside a store, embodying community support for those experiencing homelessness.

LA Homeless Outreach Portal (LA-HOP)

The public portal used to request street-based outreach for individuals experiencing homelessness.

Aerial view of a waterfront area in Los Angeles, showcasing community spaces and resources for addressing homelessness.

SPA Locator

Interactive map/tool to quickly determine the Service Planning Area (SPA) for any LA County address.

A welcoming webpage offering resources for food, cash aid, and health coverage benefits in California.

BenefitsCal

Direct link and guides for applying for and managing social services benefits (CalFresh, CalWORKs, Medi-Cal, etc.).

BC TLS/Shallow Subsidy Payment Portal

Payment portal to request and track rental assistance payouts through Brilliant Corners for ICMS participants utilizing TLS or Shallow Subsidy.

HOM TLS/Shallow Subsidy Payment Portal

Payment portal to request and track rental assistance payouts through HOM for ICMS participants utilizing TLS or Shallow Subsidy.

Housing Navigation

Workflows for Universal Housing Application

Step-by-step workflows for ICMS case managers navigating Project-Based and Tenant-Based housing placements, Universal Housing Application submissions, and housing retention for matched participants.

Housing Listings Hub

Current housing listings and search tools for ICMS case managers supporting participant housing placements in Los Angeles County, including Padmission and open house contact information.

Move-In Assistance & Housing Deposits

Information for ICMS providers on CS Housing Deposits, including eligibility, covered items, the CalAIM authorization timeline, MCP referral contacts, and key reminders for move-in assistance.

Section 8 Payment Standards

Current Section 8 payment standards for LACDA and HACLA, including SAFMR tier schedules by ZIP code, virtual appointment booking, and key program resources for ICMS case managers.

Flexible Housing Subsidy Pool (FHSP)

Resources for ICMS providers on the FHSP General Assistance Request program, including eligible expenses, approval thresholds, the GAR submission process, and the latest FHSP program updates.

Tenant Screening Guide

California tenant screening requirements for housing providers, including AB 2493 application fee compliance, criminal history screening rules, and fair housing obligations.

Housing Quality Inspection Form

Official form used by ICMS providers to conduct and document the HQS inspection.

Interim Housing Outreach Program (IHOP)

Program facts, target clients, services, and referral information for the Interim Housing Outreach Program (IHOP), a joint DHS, DMH, and DPH initiative to care for people experiencing homelessness in interim housing.

Permanent Housing Retention

Permanent Housing Retention Assistance

Strategies and action steps for ICMS case managers to support long-term housing stability, including the four pillars of housing retention, health and safety visit protocols, and risk identification guidance.

PH² Information Center

Program information, services, eligibility, and referral contacts for PH², a joint DMH and DHS Housing for Health initiative to support adults and families in permanent supportive housing at risk of eviction.

Problem-Solving: A Humanistic Approach to Ending Homelessness

Comprehensive Health Accompaniment and Management Platform: Login and resources for the ICMS billing and case management system.

Decluttering Information Center

Harm reduction approach to decluttering for ICMS case managers, including clutter vs. hoarding guidance, risk categories, ICMS action steps, and an illustrated clutter scale.

Budgeting Guidance

A budgeting and home setup guide for ICMS case managers supporting newly housed clients, including needs assessment, household budget samples, priority item lists, and cost-saving strategies.

Flexible Housing Subsidy Pool (FHSP)

Resources for ICMS providers on the FHSP General Assistance Request program, including eligible expenses, approval thresholds, the GAR submission process, and the latest FHSP program updates.

Tenant Protection Laws

Key tenant protection documents and case manager guidance for LA County, including the RSO, City of LA Renter Protections, state law resources, legal aid, and common tenant rights scenarios.

FHSP Programmatic Changes FY 2026-2027

Required programmatic changes to the HSH-funded Flexible Housing Subsidy Pool for ICMS providers, effective FY 2026-2027.

Ongoing Support and Care Coordination

Caregiving Linkage

Guide for ICMS case managers on connecting participants to IHSS and IHCG caregiving programs, including eligibility, application steps, caregiver services, and support resources.

CBEST

Program information, eligibility, and referral guidance for CBEST, the LA County HSH program that helps people experiencing homelessness apply for SSI, SSDI, and CAPI disability benefits.

Violence Against Women Act (VAWA)

VAWA housing protections, forms, training requirements, survivor helplines, and HUD resources for ICMS case managers and housing providers in LA County.

ERC Form and Application Updates

Current forms and application process updates for the Enriched Residential Care (ERC) program, including the ERC assessment request, care payment responsibilities form, Physician’s Report LIC 602A, and CHAMP workflow guidance.

Immigration Rights Resources

Resources for ICMS case managers and housing service providers on immigration rights, Know Your Rights tools, legal support, ICE reporting, and detainee location in LA County.

Outreach and Engagement for ICMS

Trauma-informed outreach strategies, re-engagement guidance, engagement challenge navigation, and training resources for ICMS case managers in LA County.

Substance Use Care Navigation

Guidance for ICMS case managers on substance use care navigation, harm reduction, SUD treatment, CENS referral process, and CENS area office contacts for all eight LA County SPAs.

Transitions of Care (TOC) Guidance

Step-by-step guidance for ICMS case managers on Transitions of Care following hospital discharge, including TOC home visits, CHAMP documentation, PCP follow-up, and PH² referrals for high-risk participants.

Medi-Cal Eligibility Changes

What ICMS case managers and participants need to know about Medi-Cal eligibility changes taking effect January 1, 2026, including who is affected, renewal steps, and data privacy.

Mental Health Care Navigation

Resources and guidance for ICMS case managers navigating mental health care, DMH referrals, crisis response, and behavioral health services in LA County.

Incident Report

Complete and submit the ICMS Incident Report Form (SIR) with step-by-step guidance, reporting criteria, mandated reporting rules, and urgent case protocols for critical incidents.

Forms

22 forms
Enrollment & ExitComing soon

Alternate Housing Voucher Request

Request to use a different housing subsidy or voucher type for a participant.

This form is not yet available.
Enrollment & ExitComing soon

Enrollment Request (ICMS)

Request enrollment of a participant into the ICMS program.

This form is not yet available.
Enrollment & Exit1 document

Exit Request (ICMS)

Request exit of a participant from the ICMS program.

Client Exit Request Form
Referrals & Assessments3 documents

CBEST Referral

Refer a participant for CBEST disability benefits enrollment and advocacy services.

CBEST Referral FormCBEST Flyer (English)CBEST Flyer (Spanish)
Referrals & Assessments2 documents

CENS Referral

Refer a participant for CENS substance use screening and care navigation services.

CENS Screening Referral FormSubstance Use Care Navigation Tip Sheet
Referrals & Assessments1 document

FSP (Full Service Partnership) Referral

Refer a participant for Full Service Partnership mental health services through DMH.

Full Service Partnership (FSP) Referral Form
Referrals & Assessments1 document

HSSP Referral

Enroll ICMS participants in the DMH Housing Supportive Services Program (HSSP).

HSSP Enrollment Form
Referrals & Assessments2 documents

DMH Mental Health Services Universal Referral

Identify mental health needs and make DMH referrals for ICMS participants.

Mental Health Care Navigation Tip SheetFull Service Partnership (FSP) Referral Form
Referrals & Assessments2 documents

PH² Referral

Refer high-risk ICMS participants to the PH² clinical support program.

PH² Referral FormLearn More About PH²
Caregiving & Health4 documents

Caregiving Applications and Forms

Initiate IHSS or IHCG assessment and caregiving services for a participant.

Caregiving Tip SheetIHCG Services Request FormIHSS Health Care Certification FormNew Physician's Report (LIC 602A)
Caregiving & Health3 documents

In-Home Caregiving (IHCG) Request

Start In-Home Caregiving (IHCG) services for ICMS participants.

IHCG Application FormCaregiving Tip SheetIHSS Health Care Certification Form
Caregiving & Health2 documents

Enriched Residential Care (ERC)

Physician reports required for Enriched Residential Care placement referrals.

New Physician's Report (LIC 602A)New Physician's Report (LIC 602)
Consent & Privacy10 documents

Universal Information Sharing Consent

Consent forms, samples, and CHAMP recording guides for participant information sharing.

Consent Form (English)Consent Form (Spanish)Sample Full Sharing ConsentSample Limited Sharing ConsentSample Revoked Sharing ConsentRecording Full or Limited Sharing Consent in CHAMPRecording Revoked or Declined Sharing Consent in CHAMPLimited and No Data Sharing Dos and Don'tsConversational Guide for Universal ConsentConsents Compliance QA Glossary
Consent & Privacy6 documents

Notice of Privacy Practices

Privacy notices, acknowledgement forms, and CHAMP recording guidance.

Notice of Privacy Practices (English)Notice of Privacy Practices (Spanish)Acknowledgement of Receipt Form NPP (English)Acknowledgement of Receipt Form NPP (Spanish)Sample Acknowledgement of Receipt of NPPRecording Acknowledgement of NPP in CHAMP
Consent & Privacy3 documents

CalAIM Community Supports Opt-In

Opt-in scripts and CHAMP recording guidance for CalAIM Community Supports.

CalAIM Opt-In Script (English)CalAIM Opt-In Script (Spanish)Recording CalAIM Opt-Ins in CHAMP
Housing & Financial2 documents

FHSP General Assistance Request

Policy and funding request forms for Brilliant Corners FHSP General Assistance.

FHSP GAR PolicyFHSP GAR Form
Housing & Financial2 documents

Housing Quality Inspection

Inspect housing quality and document unit conditions at move-in and move-out.

Housing Quality Inspection FormLandlord-Tenant Move-in Checklist Form
Housing & Financial1 document

Moving / Relocation Checklists

Checklists to guide participant relocation between housing types.

Relocation Checklist: Tenant-Based Subsidy, Project-Based to Scattered-Site
CHAMP, Billing & Reporting4 documents

CHAMP User Profile Request

Request CHAMP access, plus documentation, service recording, and budget tracking guides.

CHAMP User Profile Request FormCHAMP Tip Sheet for Case ManagersPlace of Service Descriptions for CHAMPCHAMP Participant Budget Template
CHAMP, Billing & Reporting2 documents

Invoice Change Request

Request a correction or change to a submitted ICMS invoice.

HSH Invoice Change Request FormHow to Generate, Export, and Interpret an ICMS Invoice
CHAMP, Billing & Reporting1 document

Incident Report

Report critical incidents involving ICMS participants or program operations.

Incident Report Form
Referrals & Assessments3 documents

ICMS Assessment Tools

ICMS case managers are required to complete two quarterly assessments for enrolled participants. Both tools are available for download below.

5x5 Documentation Tool5×5 Risk Stratification ToolHousing Acuity Index (HAI)
No forms match your search.

Additional Information and Resources

ICMS Guides and Cheat Sheets

Guides, cheat sheets, and reference tools for PH ICMS case managers, covering care planning, documentation, health navigation, housing retention, and benefits.

ICMS Trainings, Office Hours, and Workshops

Register for ICMS trainings, join recurring office hours, and access workshops available to PH ICMS case managers and contracted providers through LA County Housing for Health.

Participant Success Stories

Read participant success stories from LA County’s PH ICMS program and learn how to submit photos and stories that celebrate housing milestones.

ICMS Partner Quarterly Meeting

Join the next HSH ICMS Partner Quarterly Meeting and access agendas, presenter slides, and recaps from previous sessions.

ICMS Program Guide

Access the Program Guide for ICMS Case Managers, covering Housing First principles, trauma-informed care, housing navigation, CHAMP documentation, and participant-centered service delivery.

The Focus Release Archive

Archive of all past releases of The Focus, the HSH Housing for Health newsletter for PH ICMS providers, case managers, and program partners.

ICMS Snapshot Updates

A historical log of ICMS Snapshot updates and current billing rate designation information for ICMS case managers and providers.

HUD Shortfall and Its Impact on Housing Programs

What ICMS providers need to know about the HUD funding shortfall, affected programs, next steps for participants, and available housing resources during this pause.

HFH Transition to HSH: What Providers Need to Know

Information for ICMS providers on system disruptions, email changes, and Microsoft Teams access during the HFH to Department of Homeless Services and Housing transition effective January 1, 2026.

Exchanging a TLS Rental Subsidy for a Federal TBV

Step-by-step guide for ICMS case managers to successfully exchange Time-Limited Subsidies (TLS) for federal Tenant-Based Vouchers (TBV) and prevent housing loss.

Indicator Guide

Resources

Educational resources and tip sheets

Links

External links to platforms, tools and more.

Forms

Downloadable PDFs and flyers

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