PH ICMS Glossary
This glossary defines key terms used across PH ICMS programming, policies, and documentation. Use the search bar to find a specific term or browse by letter.
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2+ Services Recorded For This Month Reports
Displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric indicates the proportion of active households that had two or more eligible services recorded for the service month being reported.
This metric can be used to monitor compliance with minimum service requirements, evaluate service delivery performance across groups, and identify trends that may warrant additional supervision, training, or quality improvement efforts.
This metric can be used to monitor compliance with minimum service requirements, evaluate service delivery performance across groups, and identify trends that may warrant additional supervision, training, or quality improvement efforts.
5x5
The 5x5 assessment evaluates a participant's functioning and needs across five domains:
- Physical Health
- Mental Health
- Substance Use
- Life Negotiation Skills
- Activities of Daily Living (ADLs/IADLs)
5x5 ADLs/IADLs Score Reports
Based on the score from the Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) domain of the most recent 5x5 assessment completed in CHAMP. A score from 1 to 5 is possible. A blank value indicates there is no record of a 5x5 assessment for the participant completed in CHAMP by the assigned ICMS Provider.
Reflects the participant's level of functioning, support needs, and risk related to ADLs/IADLs at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
Reflects the participant's level of functioning, support needs, and risk related to ADLs/IADLs at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
5x5 Life Skills Score Reports
Based on the score from the Life Skills domain of the most recent 5x5 assessment completed in CHAMP. A score from 1 to 5 is possible. A blank value indicates there is no record of a 5x5 assessment for the participant completed in CHAMP by the assigned ICMS Provider.
Reflects the participant's level of functioning, support needs, and risk related to life skills at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
Reflects the participant's level of functioning, support needs, and risk related to life skills at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
5x5 Mental Health Score Reports
Based on the score from the Mental Health domain of the most recent 5x5 assessment completed in CHAMP. A score from 1 to 5 is possible. A blank value indicates there is no record of a 5x5 assessment for the participant completed in CHAMP by the assigned ICMS Provider.
Reflects the participant's level of functioning, support needs, and risk related to mental health at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
Reflects the participant's level of functioning, support needs, and risk related to mental health at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
5x5 Overdue? Reports
Available in the PSR and Overdue ICMS Documentation Report, this indicator reflects whether an occupied ICMS slot satisfied the 5x5 Assessment requirement for the service month being reported.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no qualifying 5x5 Assessment was on record or the most recent 5x5 Assessment was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that the participant was not yet subject to 5x5 Assessment review for the service month being reported or that a qualifying 5x5 Assessment was completed within the required timeframe.
Providers can use this indicator to identify occupied slots that did not satisfy 5x5 Assessment requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no qualifying 5x5 Assessment was on record or the most recent 5x5 Assessment was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that the participant was not yet subject to 5x5 Assessment review for the service month being reported or that a qualifying 5x5 Assessment was completed within the required timeframe.
Providers can use this indicator to identify occupied slots that did not satisfy 5x5 Assessment requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
5x5 Physical Health Score Reports
Based on the score from the Physical Health domain of the most recent 5x5 assessment completed in CHAMP. A score from 1 to 5 is possible. A blank value indicates there is no record of a 5x5 assessment for the participant completed in CHAMP by the assigned ICMS Provider.
Reflects the participant's level of functioning, support needs, and risk related to physical health at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
Reflects the participant's level of functioning, support needs, and risk related to physical health at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
5x5 Record Created Date Reports
The date on which the referenced 5x5 Assessment record was created in CHAMP.
This date can be used to determine when the assessment was completed and to monitor compliance with ICMS assessment requirements and reporting timelines.
This date can be used to determine when the assessment was completed and to monitor compliance with ICMS assessment requirements and reporting timelines.
5x5 Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied slot requires completion of a qualifying 5x5 Assessment in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that a qualifying 5x5 Assessment is required during the service month being reported. This may occur because no 5x5 Assessment has been completed by the assigned ICMS Provider since the participant entered the slot, or because the most recent 5x5 Assessment completed by the assigned ICMS Provider either occurred 90 or more days prior to the Service Delivery Deadline or will become 90 days old by the Service Delivery Deadline for the service month being reported. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that the most recent 5x5 Assessment completed by the assigned ICMS Provider falls within the required 90-day period prior to the Service Delivery Deadline for the service month being reported. As a result, the slot is currently positioned to satisfy 5x5 Assessment requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize assessment completion activities, support compliance with documentation requirements, and reduce the risk of overdue assessments.
A value of "Yes" indicates that a qualifying 5x5 Assessment is required during the service month being reported. This may occur because no 5x5 Assessment has been completed by the assigned ICMS Provider since the participant entered the slot, or because the most recent 5x5 Assessment completed by the assigned ICMS Provider either occurred 90 or more days prior to the Service Delivery Deadline or will become 90 days old by the Service Delivery Deadline for the service month being reported. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that the most recent 5x5 Assessment completed by the assigned ICMS Provider falls within the required 90-day period prior to the Service Delivery Deadline for the service month being reported. As a result, the slot is currently positioned to satisfy 5x5 Assessment requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize assessment completion activities, support compliance with documentation requirements, and reduce the risk of overdue assessments.
5x5 Substance Use Score Reports
Based on the score from the Substance Use domain of the most recent 5x5 assessment completed in CHAMP. A score from 1 to 5 is possible. A blank value indicates there is no record of a 5x5 assessment for the participant completed in CHAMP by the assigned ICMS Provider.
Reflects the participant's level of functioning, support needs, and risk related to substance use at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
Reflects the participant's level of functioning, support needs, and risk related to substance use at the time of assessment. Higher scores indicate greater risk of adverse outcomes such as functional decline, disability, eviction, and death.
Scoring is informed by participant self-report, observations, and available information sources.
5x5 Within Past 120 Days Reports
Displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric indicates the proportion of Active Households for which a qualifying 5x5 Assessment completed by the assigned ICMS Provider is on record within the 120-day period preceding the applicable Service Delivery Deadline for the service month being reported.
This metric can be used to monitor assessment compliance, evaluate documentation performance across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
This metric can be used to monitor assessment compliance, evaluate documentation performance across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
A
Accompaniment
Accompaniment to appointments with medical, mental health, and/or other care providers, as well as accompaniment to leasing appointments and more, is a core ICMS activity. It involves walking with the participant—not behind or in front of them—lending solidarity, a shoulder, a sounding board, and a word of counsel or caution. Accompaniment ensures that participants make it to their meetings while having the support they need, ultimately preventing lapses in needed care and/or support. Accompaniment to PCP appointments is recommended for each participant at least once per quarter.
Action Step Log Reports
Available in both the ICMS Snapshot and the PSR, the Action Step Log contains Care Plan Action Steps recorded within the past year for active ICMS participants. The log includes associated SMART Goals, Action Step statuses, and information regarding who created and last updated each record.
Providers can use this log to monitor Care Plan implementation, track participant progress, identify overdue or incomplete Action Steps, and review the quality and consistency of care planning across their roster.
Providers can use this log to monitor Care Plan implementation, track participant progress, identify overdue or incomplete Action Steps, and review the quality and consistency of care planning across their roster.
Action Steps
The strategies that the ICMS practitioner and the participant agree to implement, such as counseling, education, referrals, or advocacy to improve an aspect(s) of the participant's overall well-being. Action steps are an essential part of a Care Plan that inform participant progress. Action steps should be tailored to the participant's needs, preferences, and circumstances, and ideally be based on evidence and best practices. All action steps should be recorded with sufficient detail in CHAMP.
Active Households Reports
Used in bundled and aggregated summaries, this metric reflects the total number of occupied ICMS slots associated with the Provider, building, case manager, funding stream, race and ethnicity category, Service Planning Area (SPA), or other grouping being reported.
An occupied ICMS slot is counted as an Active Household when the slot is assigned to a participant during the reporting period being evaluated.
Providers can use this metric to understand the number of households represented within a summary and to provide context for other counts, percentages, averages, and performance measures displayed within the report.
An occupied ICMS slot is counted as an Active Household when the slot is assigned to a participant during the reporting period being evaluated.
Providers can use this metric to understand the number of households represented within a summary and to provide context for other counts, percentages, averages, and performance measures displayed within the report.
Active Medi-Cal Reports
Displayed as a percentage in aggregated summaries throughout the ICMS Snapshot and PSR, this metric indicates the proportion of Active Households with active Medi-Cal coverage identified at the time the report was generated.
Medi-Cal status information is derived from multiple data sources and may be updated throughout the month as additional eligibility information becomes available. As a result, Active Medi-Cal percentages may change between report versions even when no changes have occurred to the underlying ICMS enrollment population.
Providers can use this metric to monitor Medi-Cal coverage among participants, identify potential gaps in health care coverage, and prioritize follow-up activities for participants who may require Medi-Cal renewal, reinstatement, or enrollment assistance.
Medi-Cal status information is derived from multiple data sources and may be updated throughout the month as additional eligibility information becomes available. As a result, Active Medi-Cal percentages may change between report versions even when no changes have occurred to the underlying ICMS enrollment population.
Providers can use this metric to monitor Medi-Cal coverage among participants, identify potential gaps in health care coverage, and prioritize follow-up activities for participants who may require Medi-Cal renewal, reinstatement, or enrollment assistance.
Active On Service Delivery Deadline But Exited On or Before Documentation Deadline? Reports
Specific to the PSR, this indicator identifies occupied ICMS slots that are included in the service month review because the associated ICMS enrollment remained active through the Service Delivery Deadline, but subsequently exited on or before the Documentation Deadline.
A value of "Yes" indicates that the enrollment was active as of the Service Delivery Deadline and therefore remains included in the Participant Level Summary and other applicable service month calculations, even though the participant exited the ICMS program prior to finalization of the service month review.
A blank value indicates that the enrollment was still active as of the Documentation Deadline.
Providers can use this indicator to understand why a participant may continue to appear in the PSR despite having exited the ICMS program prior to issuance of the report. Because the enrollment remained active through the Service Delivery Deadline, it continues to be included in the Participant Level Summary and other applicable service month calculations. However, because the enrollment exited on or before the Documentation Deadline, it is excluded from disallowed cost determinations and monthly billing rate reviews, as the enrollment will no longer be active during the following service month.
A value of "Yes" indicates that the enrollment was active as of the Service Delivery Deadline and therefore remains included in the Participant Level Summary and other applicable service month calculations, even though the participant exited the ICMS program prior to finalization of the service month review.
A blank value indicates that the enrollment was still active as of the Documentation Deadline.
Providers can use this indicator to understand why a participant may continue to appear in the PSR despite having exited the ICMS program prior to issuance of the report. Because the enrollment remained active through the Service Delivery Deadline, it continues to be included in the Participant Level Summary and other applicable service month calculations. However, because the enrollment exited on or before the Documentation Deadline, it is excluded from disallowed cost determinations and monthly billing rate reviews, as the enrollment will no longer be active during the following service month.
Activities of Daily Living (ADLs)
Fundamental daily tasks that are essential for personal care and survival. ADLs include bathing, personal hygiene, grooming, toileting & continence, eating & feeding, dressing, and moving/transferring. An assessment of participant ADLs is used to determine a 5x5 score, which helps to indicate if a participant has any unaddressed caregiving needs. See also: Instrumental Activities of Daily Living (IADLs); Caregiving
Address Reports
The address of a participant's current residence or location where they are currently staying.
Affordable Housing
Varies from project to project, but generally refers to housing units that are made more affordable to households with low to moderate incomes. The goal is to ensure that people are not financially burdened by their housing costs. Typically, these buildings are reserved for people with incomes below a certain threshold. Income limits: Extremely Low Income: Less than 30% of Area Median Income (AMI); Very Low Income: 30-50% AMI; Low Income: 50-80% AMI. PLEASE NOTE: It is always important to check to see if the voucher being held by the ICMS participant can be used in affordable housing. In many cases, this is not possible because doing so would be considered 'double dipping.'
Aftercare and Relapse Prevention
Continued support after SUD treatment that helps participants navigate recovery and lower the risk of returning to harmful use.
Any Required Documentation Overdue? Reports
Available in the PSR, this indicator reflects whether an occupied ICMS slot had any overdue documentation requirements for the service month being reported. This indicator serves as a consolidated documentation compliance measure by combining multiple documentation requirements into a single status indicator.
A value of "Yes" indicates that one or more required documentation elements were not satisfied by the applicable Service Delivery Deadline for the service month being reported. Required documentation elements may include: PH Update, 5x5 Assessment, Housing Acuity Index (HAI) Assessment, Care Plan Pending Action Step, Care Plan Completed Action Step, or Eligible Services.
A value of "No" indicates that all applicable documentation requirements were satisfied for the service month being reported.
Providers can use this indicator to identify occupied slots that did not satisfy all required documentation requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that one or more required documentation elements were not satisfied by the applicable Service Delivery Deadline for the service month being reported. Required documentation elements may include: PH Update, 5x5 Assessment, Housing Acuity Index (HAI) Assessment, Care Plan Pending Action Step, Care Plan Completed Action Step, or Eligible Services.
A value of "No" indicates that all applicable documentation requirements were satisfied for the service month being reported.
Providers can use this indicator to identify occupied slots that did not satisfy all required documentation requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
Any Required Documentation Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot currently has any required documentation elements that remain outstanding for the service month being reported. This indicator serves as a consolidated documentation monitoring measure by combining multiple documentation requirements into a single status indicator.
A value of "Yes" indicates that one or more required documentation elements must still be completed in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported. Required documentation elements may include: PH Update, 5x5 Assessment, Housing Acuity Index (HAI) Assessment, Care Plan Pending Action Step, Care Plan Completed Action Step, or Eligible Services. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates all required documentation elements have been completed or otherwise satisfied as of the time the report was generated, and the slot is currently positioned to satisfy all required documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
Providers can use this indicator to prioritize documentation completion activities, support compliance with documentation requirements, and reduce the risk of overdue documentation flags in the PSR and Disallowed Cost Report.
A value of "Yes" indicates that one or more required documentation elements must still be completed in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported. Required documentation elements may include: PH Update, 5x5 Assessment, Housing Acuity Index (HAI) Assessment, Care Plan Pending Action Step, Care Plan Completed Action Step, or Eligible Services. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates all required documentation elements have been completed or otherwise satisfied as of the time the report was generated, and the slot is currently positioned to satisfy all required documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
Providers can use this indicator to prioritize documentation completion activities, support compliance with documentation requirements, and reduce the risk of overdue documentation flags in the PSR and Disallowed Cost Report.
Area Median Income (AMI)
A measure used by HUD and all LAC homelessness programs to set income levels for geographic areas to set eligibility for various affordable housing programs. Represents the median income of all households in that geographic area. Income categories: Extremely Low Income: <30% AMI ($29,150 for 1 person); Very Low Income: 30-50% AMI; Low Income: 50-80% AMI; Moderate Income: 80%-120% AMI. Median Family Income in LA County is $98,200 per year.
Assigned a Brilliant Corners Housing Coordinator Reports
Available in the ICMS Snapshot and PSR, this metric is displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries.
This metric indicates the proportion of Active Households that either have a Brilliant Corners (BC) Housing Coordinator assigned or are awaiting assignment of a BC Housing Coordinator. Households that are not eligible for BC Housing Coordinator support are excluded from the calculation.
This metric can be used to monitor Housing Coordinator assignment coverage among eligible households, evaluate care team connectivity, and identify opportunities to improve coordination with Brilliant Corners housing support services.
This metric indicates the proportion of Active Households that either have a Brilliant Corners (BC) Housing Coordinator assigned or are awaiting assignment of a BC Housing Coordinator. Households that are not eligible for BC Housing Coordinator support are excluded from the calculation.
This metric can be used to monitor Housing Coordinator assignment coverage among eligible households, evaluate care team connectivity, and identify opportunities to improve coordination with Brilliant Corners housing support services.
Average Proportion of Households Checked In 6+ Months and Not Yet Permanently Housed Reports
Displayed as a percentage in the Fiscal Year Summary of the PSR, this metric reflects the average monthly value of the "Checked In 6+ Months and Not Yet Permanently Housed?" measure for the fiscal year to date.
For each service month, the measure evaluates the proportion of Active Households with a project check-in date that occurred six (6) or more months earlier that do not have a move-in date recorded in CHAMP. The Fiscal Year Summary displays the average of the monthly percentages reported throughout the fiscal year.
This metric can be used to monitor housing navigation performance, identify long-term trends in housing placement timeliness, and evaluate progress toward permanent housing outcomes among participants with extended project enrollment durations.
For each service month, the measure evaluates the proportion of Active Households with a project check-in date that occurred six (6) or more months earlier that do not have a move-in date recorded in CHAMP. The Fiscal Year Summary displays the average of the monthly percentages reported throughout the fiscal year.
This metric can be used to monitor housing navigation performance, identify long-term trends in housing placement timeliness, and evaluate progress toward permanent housing outcomes among participants with extended project enrollment durations.
B
Billing Rate Adjusted this Month? Reports
Available only in the PSR, indicates whether the slot's billing rate for the reported service month differs from the billing rate used during the prior service month. A value of "Yes" indicates a billing rate change occurred between the two service months. A blank value indicates either no billing rate change occurred between the two service months, or the indicator is not applicable because the participant's enrollment did not exist during the prior service month.
Billing Rate Designation for Next Month Reports
Available only in the PSR, displays the billing rate designation resulting from the service month's billing rate review. The value shown reflects the billing rate expected to apply during the following service month. For example, the Billing Rate Designation for Next Month displayed in the April PSR reflects the billing rate expected to appear on the May ICMS invoice.
Billing Rate Designation for Next Month Determined Via Multifactorial Analysis? Reports
Available only in the PSR, indicates whether the listed Billing Rate Designation for Next Month was determined through multifactorial analysis.
A value of "Yes" indicates the slot entered the multifactorial analysis process and the resulting billing rate designation was determined through that process.
A blank value indicates the billing rate designation was determined through an automatic billing pathway rather than multifactorial analysis, or that billing rate designations are no longer applicable because the participant exited after the Service Delivery Deadline but on or before the Documentation Deadline.
This indicator is important because only slots that receive a Low billing rate designation through multifactorial analysis may be eligible for the billing rate appeal process. Additional appeal requirements are described in the Billing Rate Appeal Process section of the Implementation Handbook.
When this indicator is blank and the "Active On Service Delivery Deadline But Exited On or Before Documentation Deadline?" indicator is also blank, the Billing Rate Designation for Next Month was determined through an automatic billing pathway. In these cases, billing rate designations containing "High" were assigned through the Auto-Retained High pathway, while billing rate designations containing "Low" were assigned through the Auto-Retained Low pathway.
A value of "Yes" indicates the slot entered the multifactorial analysis process and the resulting billing rate designation was determined through that process.
A blank value indicates the billing rate designation was determined through an automatic billing pathway rather than multifactorial analysis, or that billing rate designations are no longer applicable because the participant exited after the Service Delivery Deadline but on or before the Documentation Deadline.
This indicator is important because only slots that receive a Low billing rate designation through multifactorial analysis may be eligible for the billing rate appeal process. Additional appeal requirements are described in the Billing Rate Appeal Process section of the Implementation Handbook.
When this indicator is blank and the "Active On Service Delivery Deadline But Exited On or Before Documentation Deadline?" indicator is also blank, the Billing Rate Designation for Next Month was determined through an automatic billing pathway. In these cases, billing rate designations containing "High" were assigned through the Auto-Retained High pathway, while billing rate designations containing "Low" were assigned through the Auto-Retained Low pathway.
Brilliant Corners Housing Coordinator Reports
Displayed in the Care Team category of the Participant Level Summary, this field identifies whether a participant receiving a Flexible Housing Subsidy Pool (FHSP) subsidy is assigned a Brilliant Corners (BC) Housing Coordinator as part of the participant's care team.
A blank value indicates that the slot is not eligible for a BC Housing Coordinator assignment. If the slot is eligible and a BC Housing Coordinator has been assigned, the field will display the assigned Housing Coordinator's name and email address. If the slot is eligible for assignment but a Housing Coordinator has not yet been assigned by BC, the field will display "Awaiting Assignment."
Providers can use this information to identify the appropriate Brilliant Corners Housing Coordinator for care team coordination, communication, and housing-related follow-up activities.
A blank value indicates that the slot is not eligible for a BC Housing Coordinator assignment. If the slot is eligible and a BC Housing Coordinator has been assigned, the field will display the assigned Housing Coordinator's name and email address. If the slot is eligible for assignment but a Housing Coordinator has not yet been assigned by BC, the field will display "Awaiting Assignment."
Providers can use this information to identify the appropriate Brilliant Corners Housing Coordinator for care team coordination, communication, and housing-related follow-up activities.
Building Level Summary Reports
Available in both the ICMS Snapshot and the PSR, the Building Level Summary provides an aggregated view of ICMS activity across each project-based housing site served by the Provider. It includes metrics related to enrollment and billing, service delivery and documentation, participant resources and statuses, and care team coverage at the building level.
Providers can use this summary to monitor performance and outcomes within individual buildings, identify sites that may require additional support or intervention, evaluate service delivery patterns across project-based housing locations, and support coordination between case management, property management, and housing operations.
Providers can use this summary to monitor performance and outcomes within individual buildings, identify sites that may require additional support or intervention, evaluate service delivery patterns across project-based housing locations, and support coordination between case management, property management, and housing operations.
C
CalAIM
California Advancing and Innovating Medi-Cal (CalAIM) was introduced to make the Medi-Cal public insurance program more flexible and better able to integrate more seamlessly with other social services. It enables Medi-Cal Managed Care Plans to couple clinical care with a range of non-medical services, which are then reimbursed by Medi-Cal, including housing supports, medical respite, personal care, medically tailored meals, and peer supports.
CalAIM CS Housing Navigation (HN) and Tenancy Sustaining Services (TSS) Verbal Opt-In Status Missing Reports
Available in bundled summaries throughout the ICMS Snapshot and PSR, this metric is displayed as a percentage and indicates the proportion of Active Households currently identified as requiring a Housing Navigation (HN) and/or Tenancy Sustaining Services (TSS) verbal opt-in discussion.
The numerator includes Active Households for which the participant-level indicator "CalAIM CS Housing Navigation (HN) and Tenancy Sustaining Services (TSS) Verbal Opt-In Status Missing?" displays a value of "Yes." The denominator includes all Active Households.
Higher percentages may indicate opportunities to improve completion of CalAIM Community Supports verbal opt-in discussions, documentation of participant responses, or follow-up regarding previously recorded opt-out responses that require renewal.
Providers can use this metric to monitor CalAIM documentation performance, evaluate compliance across programs, buildings, case managers, and providers, and identify areas where additional outreach or quality improvement activities may be needed.
The numerator includes Active Households for which the participant-level indicator "CalAIM CS Housing Navigation (HN) and Tenancy Sustaining Services (TSS) Verbal Opt-In Status Missing?" displays a value of "Yes." The denominator includes all Active Households.
Higher percentages may indicate opportunities to improve completion of CalAIM Community Supports verbal opt-in discussions, documentation of participant responses, or follow-up regarding previously recorded opt-out responses that require renewal.
Providers can use this metric to monitor CalAIM documentation performance, evaluate compliance across programs, buildings, case managers, and providers, and identify areas where additional outreach or quality improvement activities may be needed.
CalAIM CS Housing Navigation (HN) and Tenancy Sustaining Services (TSS) Verbal Opt-In Status Missing? Reports
Available in the Participant Level Summary, this indicator identifies whether a participant currently requires a verbal opt-in discussion regarding CalAIM Community Supports (CS) Housing Navigation (HN) and/or Tenancy Sustaining Services (TSS).
Possible values are "Yes" or blank. A value of "Yes" highlights salmon in the ICMS Snapshot.
A value of "Yes" indicates that sufficient information sharing consent is recorded in CHAMP to support an opt-in discussion and that one or more required HN or TSS verbal opt-in responses are currently missing or require follow-up. An opt-out response is considered a valid response; however, opt-out responses that are six (6) or more months old will trigger a new follow-up requirement and may result in a "Yes" value.
A blank value indicates that either all applicable HN and TSS verbal opt-in responses are current and recorded in CHAMP, or that sufficient information sharing consent has not yet been recorded in CHAMP to support an opt-in discussion.
HN and TSS opt-ins are tracked separately. Housing Navigation (HN) opt-in discussions generally apply to participants who are not yet permanently housed, while Tenancy Sustaining Services (TSS) opt-in discussions generally apply to participants who are permanently housed. As a result, a participant may require follow-up for one service while already having a valid response recorded for the other.
Providers can use this indicator to identify participants who may require CalAIM Community Supports opt-in discussions, support compliance with CalAIM documentation requirements, and facilitate access to available housing-related services.
Possible values are "Yes" or blank. A value of "Yes" highlights salmon in the ICMS Snapshot.
A value of "Yes" indicates that sufficient information sharing consent is recorded in CHAMP to support an opt-in discussion and that one or more required HN or TSS verbal opt-in responses are currently missing or require follow-up. An opt-out response is considered a valid response; however, opt-out responses that are six (6) or more months old will trigger a new follow-up requirement and may result in a "Yes" value.
A blank value indicates that either all applicable HN and TSS verbal opt-in responses are current and recorded in CHAMP, or that sufficient information sharing consent has not yet been recorded in CHAMP to support an opt-in discussion.
HN and TSS opt-ins are tracked separately. Housing Navigation (HN) opt-in discussions generally apply to participants who are not yet permanently housed, while Tenancy Sustaining Services (TSS) opt-in discussions generally apply to participants who are permanently housed. As a result, a participant may require follow-up for one service while already having a valid response recorded for the other.
Providers can use this indicator to identify participants who may require CalAIM Community Supports opt-in discussions, support compliance with CalAIM documentation requirements, and facilitate access to available housing-related services.
Care Facility Operators
An essential tool that allows ICMS practitioners and program participants to mutually outline goals, action steps, and resources needed to improve an aspect(s) of the participant's overall well-being. Care plans are formed based on the principles of client-centered, collaborative, and outcome-oriented case management. Care plans need to be regularly reviewed, updated, and revised to reflect the changing needs, preferences, and circumstances of participants and ICMS practitioners.
Care Plan
An essential tool that allows ICMS practitioners and program participants to mutually outline goals, action steps, and resources needed to improve an aspect(s) of the participant's overall well-being. Care plans are formed based on the principles of client-centered, collaborative, and outcome-oriented case management. Care plans need to be regularly reviewed, updated, and revised to reflect the changing needs, preferences, and circumstances of participants and ICMS practitioners.
Care Plan Completed Action Step Overdue? Reports
Available in the PSR, this indicator reflects whether an occupied ICMS slot satisfied the Care Plan Completed Action Step requirement for the service month being reported.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no Care Plan Action Step "Completion Date" was on record or the most recent Care Plan Action Step "Completion Date" was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that a Care Plan Action Step "Completion Date" was identified within the required timeframe or that the participant was not yet subject to review for this requirement.
Providers can use this indicator to identify occupied slots that did not satisfy completed Care Plan Action Step requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no Care Plan Action Step "Completion Date" was on record or the most recent Care Plan Action Step "Completion Date" was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that a Care Plan Action Step "Completion Date" was identified within the required timeframe or that the participant was not yet subject to review for this requirement.
Providers can use this indicator to identify occupied slots that did not satisfy completed Care Plan Action Step requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
Care Plan Completed Action Step Record Updated Date Reports
The date on which the referenced Completed Action Step record was updated in CHAMP. This is determined by the most recent occurrence of the "Save" button being clicked in the Care Plan screen after the "Completed" status was selected.
This field can be used to identify when the completed Action Step record was most recently updated and to support review of Care Plan documentation activity, reporting timelines, and data quality.
This field can be used to identify when the completed Action Step record was most recently updated and to support review of Care Plan documentation activity, reporting timelines, and data quality.
Care Plan Completed Action Step Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot requires a qualifying completed Care Plan Action Step in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that a Care Plan Action Step "Completion Date" is required during the service month being reported. This may occur because no Care Plan Action Step "Completion Date" has been recorded, or because the most recent Care Plan Action Step "Completion Date" will be 90 or more days old by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a Care Plan Action Step "Completion Date" is on record and falls within the required timeframe. As a result, the slot is currently positioned to satisfy completed Care Plan Action Step requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize Care Plan updates, support compliance with documentation requirements, and reduce the risk of overdue Care Plan documentation.
A value of "Yes" indicates that a Care Plan Action Step "Completion Date" is required during the service month being reported. This may occur because no Care Plan Action Step "Completion Date" has been recorded, or because the most recent Care Plan Action Step "Completion Date" will be 90 or more days old by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a Care Plan Action Step "Completion Date" is on record and falls within the required timeframe. As a result, the slot is currently positioned to satisfy completed Care Plan Action Step requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize Care Plan updates, support compliance with documentation requirements, and reduce the risk of overdue Care Plan documentation.
Care Plan Completed Action Step Within Past 120 Days Reports
Displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric indicates the proportion of Active Households for which the assigned ICMS Provider has a qualifying completed Care Plan Action Step on record within the 120-day period preceding the applicable Service Delivery Deadline for the service month being reported.
This metric can be used to monitor Care Plan documentation compliance, evaluate care planning activity across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
This metric can be used to monitor Care Plan documentation compliance, evaluate care planning activity across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
Care Plan Pending Action Step Overdue? Reports
Available in the PSR, this indicator reflects whether an occupied ICMS slot satisfied the pending Care Plan Action Step requirement for the service month being reported.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no Care Plan Action Step was on record or the most recent Care Plan Action Step "Set Date" was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that a Care Plan Action Step "Set Date" was identified within the required timeframe or that the participant was not yet subject to review for this requirement.
Providers can use this indicator to identify occupied slots that did not satisfy pending Care Plan Action Step requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and either no Care Plan Action Step was on record or the most recent Care Plan Action Step "Set Date" was 120 or more days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that a Care Plan Action Step "Set Date" was identified within the required timeframe or that the participant was not yet subject to review for this requirement.
Providers can use this indicator to identify occupied slots that did not satisfy pending Care Plan Action Step requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
Care Plan Pending Action Step Record Created Date Reports
Reflects the date on which the referenced pending Care Plan Action Step record was created in CHAMP.
This field can be used to identify when the pending Action Step record was created and to support review of Care Plan documentation activity, reporting timelines, and data quality.
This field can be used to identify when the pending Action Step record was created and to support review of Care Plan documentation activity, reporting timelines, and data quality.
Care Plan Pending Action Step Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot requires a qualifying pending Care Plan Action Step in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that a Care Plan Action Step "Set Date" is required during the service month being reported. This may occur because no Care Plan Action Step "Set Date" has been recorded, or because the most recent qualifying Care Plan Action Step "Set Date" will be 90 or more days old by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a Care Plan Action Step "Set Date" is on record and falls within the required timeframe. As a result, the slot is currently positioned to satisfy Care Plan Pending Action Step requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize Care Plan updates, support compliance with documentation requirements, and reduce the risk of overdue Care Plan documentation.
A value of "Yes" indicates that a Care Plan Action Step "Set Date" is required during the service month being reported. This may occur because no Care Plan Action Step "Set Date" has been recorded, or because the most recent qualifying Care Plan Action Step "Set Date" will be 90 or more days old by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a Care Plan Action Step "Set Date" is on record and falls within the required timeframe. As a result, the slot is currently positioned to satisfy Care Plan Pending Action Step requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize Care Plan updates, support compliance with documentation requirements, and reduce the risk of overdue Care Plan documentation.
Care Plan Pending Action Step Within Past 120 Days Reports
Displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric indicates the proportion of Active Households for which the assigned ICMS Provider has a qualifying pending Care Plan Action Step on record within the 120-day period preceding the applicable Service Delivery Deadline for the service month being reported.
This metric can be used to monitor Care Plan documentation compliance, evaluate care planning activity across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
This metric can be used to monitor Care Plan documentation compliance, evaluate care planning activity across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
Caregiving
Helping someone with their daily needs when they're unable to do so for themselves, helping participants impacted by various conditions stay in their homes or in transitional shelter settings instead of moving to care facilities. See also: In-Home Supportive Services (IHSS); In-Home Caregiving (IHCG).
Case Manager Level Summary Reports
Available in both the ICMS Snapshot and the PSR, the Case Manager Level Summary provides an aggregated view of ICMS activity across each case manager assigned under a Provider's ICMS contract. It includes metrics related to caseload size, service delivery and documentation, participant resources and statuses, and care team coverage.
Providers can use this summary to support supervision, monitor caseload distribution, identify documentation or service delivery concerns, and evaluate workload, documentation practices, and service delivery patterns across individual caseloads.
Providers can use this summary to support supervision, monitor caseload distribution, identify documentation or service delivery concerns, and evaluate workload, documentation practices, and service delivery patterns across individual caseloads.
CHAMP ID Reports
A unique participant identifier in the Comprehensive Health Accompaniment and Management Platform (CHAMP).
CHAMP ID That Last Occupied Slot Reports
Displayed in the Vacant Slots tab of the ICMS Snapshot and PSR, this field reflects the CHAMP ID associated with the participant enrollment that most recently occupied the vacant ICMS slot prior to it becoming vacant.
A blank value indicates that the slot has never been occupied since it was created or activated in CHAMP.
Providers can use this field to review recent occupancy history, support enrollment reconciliation activities, identify recently vacated slots, and distinguish between newly created slots and slots that previously housed participants.
A blank value indicates that the slot has never been occupied since it was created or activated in CHAMP.
Providers can use this field to review recent occupancy history, support enrollment reconciliation activities, identify recently vacated slots, and distinguish between newly created slots and slots that previously housed participants.
CHAMP User Who Created Service Record Reports
Displayed in the Services Log, this field reflects the CHAMP user account that created the referenced service record.
This field identifies the individual who entered the service record into CHAMP, which may or may not be the individual who directly provided the service. Providers can use this field to review documentation activity, support data quality efforts, and assist with record reconciliation and follow-up activities.
This field identifies the individual who entered the service record into CHAMP, which may or may not be the individual who directly provided the service. Providers can use this field to review documentation activity, support data quality efforts, and assist with record reconciliation and follow-up activities.
Checked In 6+ Months and Not Yet Permanently Housed Reports
Available in bundled summaries throughout the ICMS Snapshot and PSR, this metric is displayed as a percentage and indicates the proportion of Active Households that have been enrolled in an ICMS project for six (6) or more months and have not yet become permanently housed.
The denominator includes all Active Households with an ICMS project check-in date that occurred six (6) or more months prior to the applicable Service Delivery Deadline. The numerator includes those households within the denominator that do not have a move-in date recorded in CHAMP.
Higher percentages may indicate delays in housing placement, missing move-in documentation, housing navigation challenges, or a need for additional housing search and matching activities. Extended periods without permanent housing after project check-in should be closely monitored, as housing opportunities and subsidies may expire over time and additional housing navigation support for rematching activities may be needed.
The denominator includes all Active Households with an ICMS project check-in date that occurred six (6) or more months prior to the applicable Service Delivery Deadline. The numerator includes those households within the denominator that do not have a move-in date recorded in CHAMP.
Higher percentages may indicate delays in housing placement, missing move-in documentation, housing navigation challenges, or a need for additional housing search and matching activities. Extended periods without permanent housing after project check-in should be closely monitored, as housing opportunities and subsidies may expire over time and additional housing navigation support for rematching activities may be needed.
Checked in 6+ Months and Not Yet Permanently Housed? Reports
Available in the Participant Level Summary of the ICMS Snapshot and PSR, this indicator identifies whether a participant has been enrolled in an ICMS project for six (6) or more months as of the applicable Service Delivery Deadline without a move-in date recorded in CHAMP.
A value of "Yes" indicates that the participant has been enrolled in the ICMS project for six (6) or more months as of the applicable Service Delivery Deadline and does not have a move-in date recorded in CHAMP. This value highlights salmon in the ICMS Snapshot.
A blank value indicates that the participant either has a move-in date recorded in CHAMP or has not yet been enrolled in the ICMS project for at least six (6) months as of the applicable Service Delivery Deadline.
Providers can use this indicator to identify participants who may require additional housing navigation support, review for missing move-in documentation, or follow-up regarding housing placement progress. Extended periods without permanent housing after project check-in should be closely monitored, as housing opportunities and subsidies may expire over time and additional rematching activities may be needed.
A value of "Yes" indicates that the participant has been enrolled in the ICMS project for six (6) or more months as of the applicable Service Delivery Deadline and does not have a move-in date recorded in CHAMP. This value highlights salmon in the ICMS Snapshot.
A blank value indicates that the participant either has a move-in date recorded in CHAMP or has not yet been enrolled in the ICMS project for at least six (6) months as of the applicable Service Delivery Deadline.
Providers can use this indicator to identify participants who may require additional housing navigation support, review for missing move-in documentation, or follow-up regarding housing placement progress. Extended periods without permanent housing after project check-in should be closely monitored, as housing opportunities and subsidies may expire over time and additional rematching activities may be needed.
Chronically Homeless
A person who meets the homeless definition and has been homeless for at least 1 year or on at least 4 separate occasions in the last 3 years. Housing or services may be reserved for this group.
Citizenship Status Reports
A participant's citizenship or immigration status in the United States. Collected via participant self-report.
Client Engagement Navigation Services (CENS)
Program under SAPC that is available for ICMS participants seeking substance use counseling and/or linkage to various forms of substance use treatment. CENS providers conduct outreach, engagement, screening, treatment referral coordination, educational sessions, and ancillary linkages.
Comprehensive Health Accompaniment and Management Platform (CHAMP)
The primary information management system used to track provision of all PSH ICMS, and to track billing for these services.
Continuum of Care (COC)
A collaborative funding and planning approach that helps communities plan for and provide a full range of emergency, transitional, and permanent housing and other service resources to address the various needs of people experiencing homelessness. CoC's are set by and required by HUD. In LAC, LAHSA is the COC.
Coordinated Entry System (CES)
The network that aligns homeless services in the County together to ensure that resources are efficiently and equitably distributed to support people experiencing homelessness.
Current ICMS Status Reports
Updated in the Permanent Housing (PH) Update section of CHAMP, this indicator reflects the participant's current housing and engagement status within the Permanent Housing ICMS program. The selected status is used throughout ICMS reporting to help identify participant housing progress, engagement level, and current program status.
Possible values include:
Active / Attempting to Engage – The participant is not yet permanently housed and the case manager has been unable to establish contact with the participant.
Active / Engaged in Housing Placement – The participant is not yet permanently housed but is actively engaged with the case manager in the process of becoming permanently housed.
Active / Housed – The participant is currently permanently housed. This status shall be used for participants with an active lease or rental agreement, including participants receiving a Time-Limited Subsidy (TLS). This status shall continue to be used for permanently housed participants even when outreach attempts are unsuccessful.
Blank – No status has been selected in the PH Update section of CHAMP. In the ICMS Snapshot, a blank value highlights salmon to indicate that a PH Update review may be needed.
Providers should ensure that the Current ICMS Status accurately reflects the participant's most recent housing and engagement circumstances and is updated whenever changes occur that should be reflected in the participant's CHAMP record.
Possible values include:
Active / Attempting to Engage – The participant is not yet permanently housed and the case manager has been unable to establish contact with the participant.
Active / Engaged in Housing Placement – The participant is not yet permanently housed but is actively engaged with the case manager in the process of becoming permanently housed.
Active / Housed – The participant is currently permanently housed. This status shall be used for participants with an active lease or rental agreement, including participants receiving a Time-Limited Subsidy (TLS). This status shall continue to be used for permanently housed participants even when outreach attempts are unsuccessful.
Blank – No status has been selected in the PH Update section of CHAMP. In the ICMS Snapshot, a blank value highlights salmon to indicate that a PH Update review may be needed.
Providers should ensure that the Current ICMS Status accurately reflects the participant's most recent housing and engagement circumstances and is updated whenever changes occur that should be reflected in the participant's CHAMP record.
D
Damage Mitigation
Damages identified after Participants have vacated the unit for which the Housing Provider will be responsible.
Date of Birth Reports
Reflects the participant's date of birth as recorded in the Demographic Profile section of CHAMP.
This field is used throughout ICMS reports to support participant identification, age-based reporting, eligibility determinations, and demographic analysis.
This field is used throughout ICMS reports to support participant identification, age-based reporting, eligibility determinations, and demographic analysis.
Days Vacant Reports
The number of calendar days that the ICMS slot has remained vacant since it was most recently vacated.
This indicator can be used to monitor vacancy duration, identify slots that may require housing match activity or additional follow-up, and support efforts to minimize prolonged vacancies within the ICMS program.
This indicator can be used to monitor vacancy duration, identify slots that may require housing match activity or additional follow-up, and support efforts to minimize prolonged vacancies within the ICMS program.
Default ICMS Billing Rate Reports
Displayed in the Vacant Slots tab, this field indicates the default ICMS billing rate assigned to a vacant slot.
Each vacant slot is assigned a default billing rate based on its approved slot type and configuration. This default billing rate is used during invoice generation and remains in effect until the slot becomes occupied and is subject to applicable occupied-slot billing rate review processes.
Having a default billing rate assigned allows the vacant slot to generate a billing service on the monthly ICMS invoice, even when the slot is not occupied.
Providers can use this field to understand how vacant slots contribute to projected expenditures and invoice calculations, and to verify that vacant slots are associated with the expected billing rate designation.
Each vacant slot is assigned a default billing rate based on its approved slot type and configuration. This default billing rate is used during invoice generation and remains in effect until the slot becomes occupied and is subject to applicable occupied-slot billing rate review processes.
Having a default billing rate assigned allows the vacant slot to generate a billing service on the monthly ICMS invoice, even when the slot is not occupied.
Providers can use this field to understand how vacant slots contribute to projected expenditures and invoice calculations, and to verify that vacant slots are associated with the expected billing rate designation.
Department of Housing and Urban Development (HUD)
The United States Department of Housing and Urban Development is one of the executive departments of the U.S. federal government. It administers federal housing and urban development laws.
Dependents Reports
The number of household members who rely on the Head of Household (HoH) for financial support, caregiving support, or both. Dependents may or may not be minors.
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported. Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
Household composition information is used during monthly ICMS billing rate reviews to support determination of Family billing rate eligibility. When both the Minors and Dependents fields are blank in the PSR, the slot is automatically ineligible for a Family billing rate designation for the next service month.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported. Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
Household composition information is used during monthly ICMS billing rate reviews to support determination of Family billing rate eligibility. When both the Minors and Dependents fields are blank in the PSR, the slot is automatically ineligible for a Family billing rate designation for the next service month.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
Documentation Deadline Reports
The final date on which required documentation may be entered into CHAMP and still be counted toward a service month's review. Generally established as a four (4) business day grace period following the Service Delivery Deadline, this period allows Providers additional time to enter documentation for services delivered during the service month but not yet recorded in CHAMP.
Only documentation entered in CHAMP on or before the Documentation Deadline will be included in that service month's review. Documentation entered after the Documentation Deadline will not be considered for that service month.
Only documentation entered in CHAMP on or before the Documentation Deadline will be included in that service month's review. Documentation entered after the Documentation Deadline will not be considered for that service month.
E
Eligible Services Reports
Eligible Services are the standardized Permanent Housing ICMS service options available in CHAMP and described in the ICMS Implementation Handbook. Eligible Services are used throughout ICMS reporting to evaluate service activity, documentation compliance, performance measures, and minimum monthly documentation requirements.
The following service categories are considered Eligible Services for reporting purposes:
• Program Participation Management — Coordinating enrollment, participation, and status updates within Los Angeles County's homelessness response system.
• Assessment and Care Planning — Conducting assessments and developing or updating participant-centered care plans based on identified needs, strengths, and goals.
• Housing Navigation Support — Supporting housing search, application, and move-in activities for participants.
• Permanent Housing Retention Assistance — Providing ongoing support to maintain housing stability and promote long-term wellbeing.
• Accompaniment – Health Care — Attending health care visits alongside participants.
• ISP Care Coordination — Linking to and coordinating services with Permanent Supportive Housing (PSH) Integrated Services Program (ISP) Providers.
• Case Conference — Collaborating with internal and external care team members to coordinate services and address complex participant needs.
• Transportation — Supporting participant access to services, housing opportunities, and appointments through transportation-related assistance.
• Health and Life Skills Promotion — Supporting participant education, coaching, and skill-building related to health, daily living, and self-sufficiency.
• Community Resources/Supports Linkage — Assisting participants in connecting to community-based resources and services that support health, income, and overall wellbeing.
• Family/Friend Coordination — Engaging and coordinating with family members or other individuals identified by the participant to support care and housing stability.
• Safety Planning — Supporting participants in identifying risks, enhancing personal safety, and developing strategies to reduce harm, including in situations involving domestic or intimate partner violence.
• ICMS TOC Visit — Supporting participants during transitions of care following hospitalization.
Eligible Services are used throughout ICMS reporting to calculate measures such as Eligible Services Recorded for This Month, Eligible Services Still Needed This Month, Eligible Services Overdue?, Services Recorded Per Household This Month, In-Person Encounter Rate, and other service-related performance metrics. For occupied ICMS slots, at least two (2) Eligible Services are expected to be recorded during each service month in order to satisfy minimum documentation requirements.
The following service categories are considered Eligible Services for reporting purposes:
• Program Participation Management — Coordinating enrollment, participation, and status updates within Los Angeles County's homelessness response system.
• Assessment and Care Planning — Conducting assessments and developing or updating participant-centered care plans based on identified needs, strengths, and goals.
• Housing Navigation Support — Supporting housing search, application, and move-in activities for participants.
• Permanent Housing Retention Assistance — Providing ongoing support to maintain housing stability and promote long-term wellbeing.
• Accompaniment – Health Care — Attending health care visits alongside participants.
• ISP Care Coordination — Linking to and coordinating services with Permanent Supportive Housing (PSH) Integrated Services Program (ISP) Providers.
• Case Conference — Collaborating with internal and external care team members to coordinate services and address complex participant needs.
• Transportation — Supporting participant access to services, housing opportunities, and appointments through transportation-related assistance.
• Health and Life Skills Promotion — Supporting participant education, coaching, and skill-building related to health, daily living, and self-sufficiency.
• Community Resources/Supports Linkage — Assisting participants in connecting to community-based resources and services that support health, income, and overall wellbeing.
• Family/Friend Coordination — Engaging and coordinating with family members or other individuals identified by the participant to support care and housing stability.
• Safety Planning — Supporting participants in identifying risks, enhancing personal safety, and developing strategies to reduce harm, including in situations involving domestic or intimate partner violence.
• ICMS TOC Visit — Supporting participants during transitions of care following hospitalization.
Eligible Services are used throughout ICMS reporting to calculate measures such as Eligible Services Recorded for This Month, Eligible Services Still Needed This Month, Eligible Services Overdue?, Services Recorded Per Household This Month, In-Person Encounter Rate, and other service-related performance metrics. For occupied ICMS slots, at least two (2) Eligible Services are expected to be recorded during each service month in order to satisfy minimum documentation requirements.
Eligible Services Overdue? Reports
Available in the PSR and Overdue ICMS Documentation Report, this indicator reflects whether an occupied ICMS slot satisfied the minimum documentation requirement of two eligible services for the service month being reported.
A value of "Yes" indicates that the participant was enrolled in the ICMS program prior to the beginning of the service month being reported and fewer than two eligible services for the service month being reported were identified as of the applicable Service Delivery Deadline and Documentation Deadline.
A value of "No" indicates that either the participant was not enrolled for the entire service month as of the applicable Service Delivery Deadline or that at least two eligible services for the service month being reported were identified as of the applicable Service Delivery Deadline and Documentation Deadline.
Providers can use this indicator to identify occupied slots that did not satisfy eligible service requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to insufficient documented service activity.
A value of "Yes" indicates that the participant was enrolled in the ICMS program prior to the beginning of the service month being reported and fewer than two eligible services for the service month being reported were identified as of the applicable Service Delivery Deadline and Documentation Deadline.
A value of "No" indicates that either the participant was not enrolled for the entire service month as of the applicable Service Delivery Deadline or that at least two eligible services for the service month being reported were identified as of the applicable Service Delivery Deadline and Documentation Deadline.
Providers can use this indicator to identify occupied slots that did not satisfy eligible service requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to insufficient documented service activity.
Eligible Services Recorded This Month Reports
The total number of eligible Permanent Housing ICMS services recorded for the service month being reported.
To be included in this count, a service must be recognized as an eligible Permanent Housing ICMS service according to the Service Documentation subsection of the ICMS Implementation Handbook, have a service date on or before the Service Delivery Deadline, and have a CHAMP record creation date on or before the Documentation Deadline.
This indicator can be used to monitor compliance with minimum service requirements, support documentation review activities, and identify cases that may require additional follow-up prior to closure of the service month.
To be included in this count, a service must be recognized as an eligible Permanent Housing ICMS service according to the Service Documentation subsection of the ICMS Implementation Handbook, have a service date on or before the Service Delivery Deadline, and have a CHAMP record creation date on or before the Documentation Deadline.
This indicator can be used to monitor compliance with minimum service requirements, support documentation review activities, and identify cases that may require additional follow-up prior to closure of the service month.
Eligible Services Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot requires additional eligible services in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that fewer than two eligible services for the service month being reported have been identified as of the time the report was generated. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that at least two eligible services for the service month being reported have been identified as of the time the report was generated. As a result, the slot is currently positioned to satisfy eligible service requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize service documentation activities, support compliance with documentation requirements, and reduce the risk of overdue eligible service requirements.
A value of "Yes" indicates that fewer than two eligible services for the service month being reported have been identified as of the time the report was generated. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that at least two eligible services for the service month being reported have been identified as of the time the report was generated. As a result, the slot is currently positioned to satisfy eligible service requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize service documentation activities, support compliance with documentation requirements, and reduce the risk of overdue eligible service requirements.
Emergency Room or Inpatient Visit Within Past 2 Weeks? Reports
Based on LANES health care encounter data, indicates if an ICMS participant had either an emergency department and/or inpatient hospital encounter within LA County during the two weeks preceding generation of the ICMS Snapshot. A value of "Yes" indicates one or more qualifying encounters occurred during this period. Additional encounter details can be viewed in the Hospitalization Log. A blank value indicates no qualifying encounters were identified during the past two weeks. If the participant does not have both a Notification of Privacy Practices on record and a confirmed Full or Limited Information Sharing consent status, this field will display "Consent Needed," regardless of whether emergency department and/or inpatient encounters occurred.
Emergency Room Visits Within Past 6 Months Reports
Based on LANES health care encounter data, reflects the number of emergency department encounters the ICMS participant had within LA County during the past 6 months preceding the current service delivery deadline. If the participant does not have both a Notification of Privacy Practices on record and a confirmed Full or Limited Information Sharing consent status, this field will display "Consent Needed," regardless of whether emergency department encounters occurred.
Enriched Residential Care (ERC)
Provides comprehensive mental health and rehabilitative services in a non-institutional residential setting for individuals 18 and older, who would be at risk of hospitalization, re-hospitalization or other institutional placement.
Exit Log Reports
Available in both the ICMS Snapshot and the PSR, the Exit Log lists all ICMS program exits completed during the service month. It includes participant information, slot details, enrollment dates, exit reasons, and exit destinations.
Providers can use this log to monitor participant transitions, review housing and program outcomes, track roster turnover, and identify trends related to exits, transfers, and program flow.
Providers can use this log to monitor participant transitions, review housing and program outcomes, track roster turnover, and identify trends related to exits, transfers, and program flow.
F
Fair Market Rent (FMR)
Published annually by HUD to establish estimates of gross rent, taking into account both the rent and the cost of necessary utilities (e.g., water and power), excluding option utilities (e.g., cable, internet). FMR's vary depending upon the geographic area.
Family
Households consisting of one or more minor children (17 or under). This includes same-sex partners, intergenerational families, unmarried couples with children, and households without minor children where one member is pregnant. Definition is determined by asking the household "Who are the members of your family?".
Family Billing Rate But Dependent Household Member(s) Not Listed in Household Composition? Reports
This indicator references the "Dependents" and "Minors" indicators from the Participant Level Summary. If the slot is currently designated with a family billing rate, yet both the "Dependents" and "Minors" indicators are displaying a blank value, this indicator will display a "Yes" value. It will display a blank value if either the slot is designated with a single adult billing rate, or if the slot is designated with a family billing rate but the "Dependents" and/or "Minors" indicator does not have a blank value.
In the ICMS Snapshot, a "Yes" value highlights salmon and serves as a warning that current CHAMP data does not support family billing rate eligibility. If Household Composition information is not updated prior to the next billing rate review cycle, the slot will be designated with a single adult billing rate.
In the ICMS Snapshot, a "Yes" value highlights salmon and serves as a warning that current CHAMP data does not support family billing rate eligibility. If Household Composition information is not updated prior to the next billing rate review cycle, the slot will be designated with a single adult billing rate.
First Name Reports
The participant's first name as displayed in ICMS reports and recorded in the Demographic Profile section of CHAMP. This field is intended to reflect the name the participant prefers to be called and may differ from the participant's legal first name.
This field appears throughout participant-level summaries, logs, and other ICMS reports to support participant identification and care coordination activities.
This field appears throughout participant-level summaries, logs, and other ICMS reports to support participant identification and care coordination activities.
Fiscal Year Summary Reports
Available only in the PSR, the Fiscal Year Summary presents cumulative totals and performance averages for the fiscal year to date. It includes metrics related to enrollment and billing, staffing, service delivery and documentation, housing placement, and participant resources and statuses.
Providers can use this summary to assess overall fiscal year performance, identify longer-term trends that may not be visible in a single service month, compare performance across reporting periods, and support operational planning and quality improvement efforts.
Providers can use this summary to assess overall fiscal year performance, identify longer-term trends that may not be visible in a single service month, compare performance across reporting periods, and support operational planning and quality improvement efforts.
Flagged for Billing Rate Adjustment Next Month? Reports
Available only in the PSR, indicates whether the Billing Rate Designation for Next Month differs from the billing rate designation used during the service month being reported. A value of "Yes" indicates that a billing rate update will be required in CHAMP prior to invoice generation for the upcoming service month because the Billing Rate Designation for Next Month differs from the billing rate currently assigned to the slot.
Flexible Housing Subsidy Pool (FHSP) Program
The supportive housing rental subsidy program created by the County DHS HFH, now overseen by HSH.
FTE Being Used to Serve Caseload (Caseload Weight) Reports
Reflects the total Full-Time Equivalent (FTE) staffing required to serve the listed case manager's assigned caseload based on current case manager assignments in CHAMP at the time the report was generated. This value represents the calculated caseload weight and can be used to monitor staffing capacity and compliance with ICMS caseload standards.
A value of 1.0 represents a full recommended caseload (100% caseload weight). Values above 1.0 indicate the caseload exceeds the recommended staffing threshold.
In the ICMS Snapshot, the cell highlights salmon when the calculated FTE being used to serve the caseload reaches 1.20 (equivalent to 120% caseload weight) or greater, indicating the caseload substantially exceeds the recommended staffing threshold. Providers can use this indicator to monitor caseload distribution, identify potential staffing capacity concerns, and support compliance with ICMS staffing requirements.
A value of 1.0 represents a full recommended caseload (100% caseload weight). Values above 1.0 indicate the caseload exceeds the recommended staffing threshold.
In the ICMS Snapshot, the cell highlights salmon when the calculated FTE being used to serve the caseload reaches 1.20 (equivalent to 120% caseload weight) or greater, indicating the caseload substantially exceeds the recommended staffing threshold. Providers can use this indicator to monitor caseload distribution, identify potential staffing capacity concerns, and support compliance with ICMS staffing requirements.
G
Gender Identity Reports
A participant's self-identified gender, which may differ from the sex assigned at birth.
General Assistance Funds (GA/GR)
Funds designed to provide relief and support to adults who are not supported by their own means, other public funds, or assistance programs.
Generated On Reports
The date and time the ICMS Snapshot was generated. This timestamp reflects when the report data was last refreshed.
H
HAI Housing Subtotal Reports
Based on the total score from the Housing domain of the most recent Housing Acuity Index (HAI) assessment completed in CHAMP. This HAI domain includes six (6) questions, with each question scored from 0 to 3.
A combined HAI Housing subtotal of 16 to 18 reflects participant stability and self-sufficiency in housing-related activities, with little to no case manager support needed in this area.
A combined HAI Housing subtotal of 16 to 18 reflects participant stability and self-sufficiency in housing-related activities, with little to no case manager support needed in this area.
HAI Income Health Support Subtotal Reports
Based on the total score from the Income, Benefits, Health, and Supportive Services domain of the most recent Housing Acuity Index (HAI) assessment completed in CHAMP. This HAI domain includes thirteen (13) questions, with each question scored from 0 to 3.
A combined HAI Income Health Support subtotal of 35 to 39 reflects participant stability and self-sufficiency maintaining access to income, benefits, health care, and supportive services, with little to no case manager support needed in this area.
A combined HAI Income Health Support subtotal of 35 to 39 reflects participant stability and self-sufficiency maintaining access to income, benefits, health care, and supportive services, with little to no case manager support needed in this area.
HAI Overdue? Reports
Available in the PSR and Overdue ICMS Documentation Report, this indicator reflects whether an occupied ICMS slot satisfied the Housing Acuity Index (HAI) Assessment requirement for the service month being reported.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported, had been housed long enough to become subject to HAI Assessment requirements, and either no qualifying HAI Assessment was on record or the most recent HAI Assessment was more than 120 days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that the participant was not yet subject to HAI Assessment requirements or that a qualifying HAI Assessment was completed within the required timeframe.
Providers can use this indicator to identify occupied slots that did not satisfy HAI Assessment requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported, had been housed long enough to become subject to HAI Assessment requirements, and either no qualifying HAI Assessment was on record or the most recent HAI Assessment was more than 120 days old as of the applicable Service Delivery Deadline.
A value of "No" indicates that the participant was not yet subject to HAI Assessment requirements or that a qualifying HAI Assessment was completed within the required timeframe.
Providers can use this indicator to identify occupied slots that did not satisfy HAI Assessment requirements for the service month being reported and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
HAI Parent and Child Services Subtotal Reports
Based on the total score from the Parenting and Child Services domain of the most recent Housing Acuity Index (HAI) assessment completed in CHAMP. This HAI domain includes five (5) questions, with each question scored from 0 to 3.
A combined HAI Parent and Child Services subtotal of 13 to 15 reflects participant stability and self-sufficiency in parenting and child-related supports, with little to no case manager support needed in this area.
A combined HAI Parent and Child Services subtotal of 13 to 15 reflects participant stability and self-sufficiency in parenting and child-related supports, with little to no case manager support needed in this area.
HAI Record Created Date Reports
Reflects the date on which the referenced Housing Acuity Index (HAI) Assessment record was created in CHAMP.
This field can be used to identify when the assessment record was entered into CHAMP and to support review of assessment documentation, reporting timelines, and data quality activities.
This field can be used to identify when the assessment record was entered into CHAMP and to support review of assessment documentation, reporting timelines, and data quality activities.
HAI Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot requires completion of a Housing Acuity Index (HAI) Assessment in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that a qualifying HAI Assessment is required during the service month being reported. This may occur because no HAI Assessment has been completed by the assigned ICMS Provider since the participant became eligible for HAI assessment requirements, or because the most recent HAI Assessment completed by the assigned case manager either occurred 90 or more days prior to the Service Delivery Deadline or will reach the 90-day threshold by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that the most recent HAI Assessment completed by the assigned case manager falls within the required timeframe. As a result, the slot is currently positioned to satisfy HAI Assessment requirements by the applicable Service Delivery Deadline. A value of "No" will also automatically display for participants who are not yet permanently housed.
Providers can use this indicator to prioritize assessment completion activities, support compliance with documentation requirements, and reduce the risk of overdue assessments.
A value of "Yes" indicates that a qualifying HAI Assessment is required during the service month being reported. This may occur because no HAI Assessment has been completed by the assigned ICMS Provider since the participant became eligible for HAI assessment requirements, or because the most recent HAI Assessment completed by the assigned case manager either occurred 90 or more days prior to the Service Delivery Deadline or will reach the 90-day threshold by the applicable Service Delivery Deadline. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that the most recent HAI Assessment completed by the assigned case manager falls within the required timeframe. As a result, the slot is currently positioned to satisfy HAI Assessment requirements by the applicable Service Delivery Deadline. A value of "No" will also automatically display for participants who are not yet permanently housed.
Providers can use this indicator to prioritize assessment completion activities, support compliance with documentation requirements, and reduce the risk of overdue assessments.
HAI Within Past 120 Days Reports
Displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric indicates the proportion of Active Households subject to Housing Acuity Index (HAI) Assessment requirements for which a qualifying HAI Assessment completed by the assigned ICMS Provider is on record within the 120-day period preceding the applicable Service Delivery Deadline for the service month being reported.
This metric can be used to monitor assessment compliance, evaluate documentation performance across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
This metric can be used to monitor assessment compliance, evaluate documentation performance across groups, and identify areas where additional follow-up or quality improvement efforts may be needed.
Harm Reduction
A set of practical strategies and ideas aimed at reducing negative consequences associated with drug use. It is a movement for social justice built on a belief in, and respect for, the rights of people who use drugs, empowering participants with the choice to live healthy, self-directed lives.
HMIS
A local information technology system used to collect client-level data and data on the provision of housing and services to individuals and families at risk of and experiencing homelessness. Each CoC selects a solution that complies with HUD's data collection, management, and reporting standards.
HMIS ID Reports
A unique identifier assigned to a participant profile in the Homeless Management Information System (HMIS).
Hospice Care
A program that provides comfort care and support for people who are terminally ill and/or approaching the end of their life. Hospice care focuses on patient comfort, quality of life, and peace. It includes supports with patient ADLs/IADLs, care coordination, mobility support, and grief counseling.
Hospitalization Log Reports
Available only in the ICMS Snapshot, the Hospitalization Log lists recent emergency department and inpatient hospital encounters identified for ICMS participants, typically within the past two weeks. The log includes encounter type, encounter dates, and facility information.
For inpatient hospital encounters, a missing discharge date may indicate that the participant remains hospitalized at the time the report was generated.
Providers can use the Hospitalization Log to identify participants who may require Transition of Care (TOC) activities, discharge planning, hospital accompaniment, care coordination, or other follow-up services associated with recent hospital utilization.
For inpatient hospital encounters, a missing discharge date may indicate that the participant remains hospitalized at the time the report was generated.
Providers can use the Hospitalization Log to identify participants who may require Transition of Care (TOC) activities, discharge planning, hospital accompaniment, care coordination, or other follow-up services associated with recent hospital utilization.
Household Size Reports
The total number of unique household members listed in the Household Composition section of the participant's CHAMP profile.
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported.
Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported.
Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
Housing Assistance Payment Contract
The contractual agreement between the Public Housing Agency (PHA) and the owner of a housing unit occupied by a housing program Participant.
Housing First
A policy that offers unconditional, permanent housing as quickly as possible to people experiencing homelessness, and other supportive services afterward.
Housing Provider(s)
Individual(s) or entities that own, master lease, manage, or develop housing units for individuals and/or families (e.g., non-profit entities, affordable housing developers, and private market housing).
Housing Re-Certification
On at least an annual basis, the household must meet with the Housing Provider to re-verify its income and family composition to ensure total tenant payment and subsidy amounts are accurate.
Housing Subsidy
Government funded financial assistance programs designed to mitigate the costs of housing for low-income tenants. Subsidies can be provided as housing vouchers given to tenants (e.g. Section 8) or via direct deposits to landlords with government contracts.
Housing Subsidy Application Date Reports
Tracked in the Permanent Housing (PH) Update screen in CHAMP, displays the date the permanent housing subsidy application was submitted on behalf of the participant. For federal housing subsidies, this reflects the application submission date to the Public Housing Authority (PHA). For Flexible Housing Subsidy Pool (FHSP) and Time-Limited Subsidy (TLS) rental assistance, this reflects the application submission date to Brilliant Corners and/or HSH.
Housing Voucher Issued Date Reports
Tracked in the Permanent Housing (PH) Update screen in CHAMP, displays the date the participant's permanent housing subsidy or voucher was approved or issued. For Flexible Housing Subsidy Pool (FHSP) and Time-Limited Subsidy (TLS) rental assistance, this reflects the date the subsidy application was approved by Brilliant Corners and HSH.
HQS Inspection Tool
Guidelines defining standard housing and establishing the minimum quality criteria necessary for the health and safety of program Participants.
HSH Master Agreement # Reports
Identifies the HSH Master Agreement associated with the reported information. A Master Agreement is the overarching contractual agreement between HSH and an organization and may contain one or more ICMS Work Orders. All ICMS Work Orders are linked to a Master Agreement.
HUD Housing Quality Standards (HQS)
Basic housing quality standards (HQS) that all rental units must meet before assistance can be paid on behalf of a family and at least annually throughout the term of the assisted tenancy. HQS define standard housing and establish the minimum criteria for the health and safety of program Participants.
I
ICMS Billing Rate Reports
The reimbursement rate assigned to an ICMS slot for a given service month based on slot occupancy status, household type, participant needs, service intensity, documentation, and program billing rate designation rules.
ICMS Case Manager Reports
Reflects the primary ICMS case manager assigned to the participant in the Permanent Housing (PH) Update screen of CHAMP.
In the Participant Level Summary, a blank value indicates that the active participant enrollment does not have a case manager assigned from the Assigned ICMS Provider agency. If there is a Case Manager assigned from the ICMS Provider agency, but they have an inactive CHAMP account, the ICMS Case Manager will display as "INACTIVE" in the report. In the ICMS Snapshot, a blank or "INACTIVE" value highlights salmon.
This field appears throughout participant-level summaries, logs, and other ICMS reports and is commonly used to organize, filter, and aggregate reporting information. The assigned ICMS Case Manager is also used in bundled summaries such as the Case Manager Level Summary to support caseload monitoring, documentation review, performance reporting, and workload analysis.
Providers can use this field to identify responsibility for participant records and to support case assignment, supervision, and quality improvement activities.
In the Participant Level Summary, a blank value indicates that the active participant enrollment does not have a case manager assigned from the Assigned ICMS Provider agency. If there is a Case Manager assigned from the ICMS Provider agency, but they have an inactive CHAMP account, the ICMS Case Manager will display as "INACTIVE" in the report. In the ICMS Snapshot, a blank or "INACTIVE" value highlights salmon.
This field appears throughout participant-level summaries, logs, and other ICMS reports and is commonly used to organize, filter, and aggregate reporting information. The assigned ICMS Case Manager is also used in bundled summaries such as the Case Manager Level Summary to support caseload monitoring, documentation review, performance reporting, and workload analysis.
Providers can use this field to identify responsibility for participant records and to support case assignment, supervision, and quality improvement activities.
ICMS Check-In Date Reports
The date the participant's ICMS enrollment began and when they entered the ICMS slot.
ICMS Cost Reports
Displayed in the Participant Level Summary of the PSR, this field reflects the ICMS billing amount generated in the CHAMP invoice for the service month being reported for the associated ICMS slot.
The amount displayed is based on the billing rate designation and billing rules applicable to the slot for the service month being reported.
Providers can use this field to understand the invoiced ICMS amount associated with a participant enrollment and to support review of billing outcomes and expenditure reporting.
The amount displayed is based on the billing rate designation and billing rules applicable to the slot for the service month being reported.
Providers can use this field to understand the invoiced ICMS amount associated with a participant enrollment and to support review of billing outcomes and expenditure reporting.
ICMS Enrollment ID Reports
A unique identifier assigned to a participant's enrollment in the ICMS program in CHAMP.
ICMS Practitioner
A professional who assists in the planning, coordination, monitoring, and evaluation of support services for enrolled program participants with emphasis on quality of care, continuity of services, and cost-effectiveness.
ICMS Program Summary Report (PSR) Reports
The primary ICMS contract monitoring report generated by HSH. Produced after the close of each service month, the PSR reflects finalized program data used for billing rate designations, performance monitoring, and program oversight. It includes participant-, slot-, Provider-, and program-level information related to enrollment, services, documentation, housing outcomes, billing, and disallowed costs.
ICMS Project Name Reports
The name of the specific ICMS project associated with the slot.
ICMS Project Type Reports
The type of housing model through which the participant is receiving ICMS services.
Project-Based refers to participants receiving ICMS within a specific housing development where multiple ICMS participants reside and services are typically delivered on-site.
Scattered-Site refers to participants living in units distributed throughout the community, with ICMS services delivered across a geographically dispersed caseload.
Both refers to participants with Tenant-Based Vouchers (TBVs) who are receiving project-based ICMS services. These participants reside in scattered-site housing but are assigned to a project-based ICMS service model.
Providers can use this indicator to understand how participants are categorized for reporting, operational monitoring, and program analysis.
Project-Based refers to participants receiving ICMS within a specific housing development where multiple ICMS participants reside and services are typically delivered on-site.
Scattered-Site refers to participants living in units distributed throughout the community, with ICMS services delivered across a geographically dispersed caseload.
Both refers to participants with Tenant-Based Vouchers (TBVs) who are receiving project-based ICMS services. These participants reside in scattered-site housing but are assigned to a project-based ICMS service model.
Providers can use this indicator to understand how participants are categorized for reporting, operational monitoring, and program analysis.
ICMS Provider Reports
The organization assigned responsibility for providing Intensive Case Management Services (ICMS) to the participant or ICMS slot.
This indicator appears throughout the ICMS Snapshot, PSR, summaries, and logs, and is used to identify the Provider associated with participant records, vacant slots, service activity, outcomes, billing information, and other reported data. In aggregated summaries, this indicator is also used to group and compare information across Providers for monitoring, reporting, and performance review purposes.
This indicator appears throughout the ICMS Snapshot, PSR, summaries, and logs, and is used to identify the Provider associated with participant records, vacant slots, service activity, outcomes, billing information, and other reported data. In aggregated summaries, this indicator is also used to group and compare information across Providers for monitoring, reporting, and performance review purposes.
ICMS Provider(s)
Provide housing support to individuals through a case management approach with the goal of helping Participants maintain an optimum quality of life through enhancing life skills, addressing health and mental health needs, engaging in meaningful activities, and building social and community relations to Participants in the FHSP Program.
ICMS Service Reports
Displayed in the Services Log, this field reflects the ICMS service option selected when recording a service in CHAMP for the participant.
Each eligible ICMS service option is defined in the ICMS Implementation Handbook and may include activities such as case management, care coordination, health promotion, housing navigation, accompaniment, transition of care activities, and other eligible ICMS services. See the Reports Glossary definition for "Eligible Services" for additional information regarding eligible ICMS service activities and reporting requirements.
Providers can use this field to review documented service activity, monitor service delivery patterns, and support documentation, billing, and quality improvement activities.
Each eligible ICMS service option is defined in the ICMS Implementation Handbook and may include activities such as case management, care coordination, health promotion, housing navigation, accompaniment, transition of care activities, and other eligible ICMS services. See the Reports Glossary definition for "Eligible Services" for additional information regarding eligible ICMS service activities and reporting requirements.
Providers can use this field to review documented service activity, monitor service delivery patterns, and support documentation, billing, and quality improvement activities.
ICMS Slot # Reports
Displays the current slot number assigned to the ICMS slot. Unlike the ICMS Slot ID, this value may be modified by HSH and therefore is not a permanent unique identifier. For project-based housing opportunities, the ICMS Slot # may correspond to a building unit number.
ICMS Slot ID Reports
Displays the permanent system-generated identifier assigned by CHAMP when the ICMS slot is created. Unlike the ICMS Slot #, the ICMS Slot ID cannot be edited and uniquely identifies the slot throughout its lifecycle.
ICMS Snapshot Reports
The ICMS Snapshot is a daily report that provides an up-to-date view of key case and program information across the ICMS roster. It is distributed in Provider-level and case manager-level versions and supports care coordination, participant engagement, performance monitoring, and quality improvement activities.
ICMS Supervisor Reports
Displays the name of the CHAMP user who is the supervisor on record for the assigned ICMS Case Manager. If an ICMS Case Manager is assigned but the ICMS Supervisor field is blank, it indicates that the assigned Case Manager has a Program Manager user role in CHAMP. Program Manager user accounts do not have supervisor assignments in CHAMP.
This field can be used to support supervision, workload monitoring, communication, and quality improvement activities.
This field can be used to support supervision, workload monitoring, communication, and quality improvement activities.
ICMS Work Order # Reports
Identifies the specific ICMS Work Order (contract) associated with the reported information. Each Work Order represents a distinct ICMS contract subject to separate enrollment, billing, monitoring, and performance review activities.
Imminent Risk of Homelessness
An individual or family who will imminently lose their primary nighttime residence within 14 days of application, has no subsequent residence identified, and lacks the resources/support needed to obtain other permanent housing.
In-Home Caregiving (IHCG)
Managed by LA County HSH, serves as a temporary bridge that offers quicker access to caregiving support for participants with unmet ADL/IADL needs until they able to hire an IHSS funded caregiver. Concludes 60 days after IHSS approval to allow time to hire a new caregiver.
In-Home Supportive Services (IHSS)
California's program that funds caregiving support for participants with unmet ADL/IADL needs, including long-term arrangements, administered by DPSS in LA County.
In-Person Encounter Rate Reports
Available in the ICMS Snapshot and PSR, this metric is displayed as a percentage in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries.
The In-Person Encounter Rate indicates the proportion of eligible services recorded for the service month being reported that were documented with an in-person Place of Service. The denominator includes all eligible services recorded for the service month being reported, while the numerator includes only those eligible services identified as having an in-person Place of Service.
This metric can be used to monitor service delivery patterns, evaluate participant engagement approaches, and understand the extent to which services are being delivered through in-person interactions.
The In-Person Encounter Rate indicates the proportion of eligible services recorded for the service month being reported that were documented with an in-person Place of Service. The denominator includes all eligible services recorded for the service month being reported, while the numerator includes only those eligible services identified as having an in-person Place of Service.
This metric can be used to monitor service delivery patterns, evaluate participant engagement approaches, and understand the extent to which services are being delivered through in-person interactions.
In-Person Encounters Recorded for This Month Reports
Reflects the number of distinct dates during the service month on which at least one qualifying in-person service was recorded in CHAMP for the participant. Qualifying services must include a Place of Service that counts as in-person for ICMS reporting purposes.
Multiple in-person services recorded on the same date count as a single in-person encounter. As a result, the number of in-person encounters may be lower than the total number of in-person services recorded during the service month being reported.
This indicator is used in several ICMS monitoring and billing rate review processes that consider the number of distinct in-person encounters provided during the service month.
Multiple in-person services recorded on the same date count as a single in-person encounter. As a result, the number of in-person encounters may be lower than the total number of in-person services recorded during the service month being reported.
This indicator is used in several ICMS monitoring and billing rate review processes that consider the number of distinct in-person encounters provided during the service month.
Income Certification
Household income certification is conducted by Contractor on an annual basis to determine Participants eligibility. A live-in aide's income shall not be used when calculating the household income.
Inpatient Visits Within Past 6 Months Reports
Based on LANES health care encounter data, reflects the number of inpatient hospital encounters the ICMS participant had within LA County during the past 6 months preceding the current service delivery deadline. If the participant does not have both a Notification of Privacy Practices on record and a confirmed Full or Limited Information Sharing consent status, this field will display "Consent Needed," regardless of whether inpatient encounters occurred.
Instrumental Activities of Daily Living (IADLs)
Refers to household and community tasks that support independent living, such as managing finances, shopping for groceries, preparing meals, managing medication, using transportation, and housekeeping.
Intensive Case Management Services (ICMS)
Critical interventions to get people from being unhoused to stably permanently housed and being part of a thriving community. The interventions are designed to assist participants with achieving and maintaining optimal physical health, mental health, and housing stability.
Interim Housing (IH)
Safe temporary accommodations for people who otherwise have nowhere to spend the night. IH facilities may be congregate or non-congregate settings, and some serve specific populations.
Interim Housing Outreach Program (IHOP)
Program which addresses gaps in behavioral health and physical health services among functionally disabled PEH who are staying in an interim housing (IH) or homeless shelter setting to connect them to stabilizing services.
Interim Housing Provider Reports
Displays the name of the HSH interim housing facility where the participant is currently checked in.
If the participant is currently checked in to an HSH interim housing facility, it displays the name of the facility.
Providers can use this field to support care coordination, housing navigation activities, and communication with interim housing programs.
If the participant is currently checked in to an HSH interim housing facility, it displays the name of the facility.
Providers can use this field to support care coordination, housing navigation activities, and communication with interim housing programs.
L
Last Name Reports
The participant's last name as displayed in ICMS reports and recorded in the Demographic Profile section of CHAMP. This field is intended to reflect the name the participant prefers to be called and may differ from the participant's legal last name.
This field appears throughout participant-level summaries, logs, and other ICMS reports to support participant identification and care coordination activities.
This field appears throughout participant-level summaries, logs, and other ICMS reports to support participant identification and care coordination activities.
Literally Homeless
Described status for an individual or family who lacks a fixed, regular, and adequate nighttime residence, meaning they: Have a primary nighttime residence that is a public or private place not meant for human habitation; Or, are living in a temporary shelter; Or, are exiting an institution where (s)he has resided for 90 days or less and who resided in an emergency shelter or place not meant for human habitation immediately before entering that institution.
M
Main Income Source (Amount) Reports
Displays the participant's highest-paying income source and the associated monthly amount. A blank value indicates either no financial assessment has been completed in the participant's CHAMP profile or that more than one year has passed since the most recent financial assessment.
Managed Care Plans (MCPs)
Care plans that couple clinical care with a range of new non-medical services (which are reimbursed by Medi-Cal) including housing supports, medical respite, personal care, medically-tailored meals, and peer supports. As a part of CalAIM, MCPs assist in incentivizing public health systems to be more responsive.
Matched Via DMH? Reports
Indicates the participant was matched to an ICMS-connected housing resource in collaboration with the LA County Department of Mental Health (DMH).
Medi-Cal CIN Reports
The Client Identification Number (CIN) is a unique identifier assigned to a Medi-Cal beneficiary.
Medi-Cal Managed Care Plan Reports
Displayed in the Care Team category of the Participant Level Summary, this field reflects the participant's current Medi-Cal coverage status and Managed Care Plan enrollment based on Medi-Cal eligibility and enrollment data accessed by HSH from the California Department of Health Care Services (DHCS) at the beginning of each month and supplemented by individual eligibility screenings performed throughout the month as needed.
If the participant is actively enrolled in a Medi-Cal Managed Care Plan, the plan name will be displayed. Special values may also appear, including:
• Blank — The participant recently entered the ICMS slot and the initial Medi-Cal data match has not yet occurred, or the need for an individual re-screen was identified and is currently in process.
• Consent Needed — A valid Universal Information Sharing Consent is not on file, preventing display of Medi-Cal coverage information.
• Fee Service Medi-Cal — Active Medi-Cal coverage is present, but the participant is not enrolled in a Medi-Cal Managed Care Plan.
• Inactive Medi-Cal — No active Medi-Cal coverage is detected.
• Limited Medi-Cal — The participant has limited-scope Medi-Cal coverage, sometimes referred to as restricted-scope or emergency Medi-Cal.
• Out of County — Active Medi-Cal coverage is present, but enrollment is associated with a Managed Care Plan outside Los Angeles County.
• Possibly Deceased — The participant is reported as deceased according to DHCS records.
• Possibly Incarcerated — The participant is reported as incarcerated according to DHCS records.
• Possibly Needs Medi-Cal — No record of current or historical Medi-Cal coverage was identified and the participant may require enrollment assistance.
Providers can use this field to support care coordination, Medi-Cal enrollment activities, and connection to health care services.
If the participant is actively enrolled in a Medi-Cal Managed Care Plan, the plan name will be displayed. Special values may also appear, including:
• Blank — The participant recently entered the ICMS slot and the initial Medi-Cal data match has not yet occurred, or the need for an individual re-screen was identified and is currently in process.
• Consent Needed — A valid Universal Information Sharing Consent is not on file, preventing display of Medi-Cal coverage information.
• Fee Service Medi-Cal — Active Medi-Cal coverage is present, but the participant is not enrolled in a Medi-Cal Managed Care Plan.
• Inactive Medi-Cal — No active Medi-Cal coverage is detected.
• Limited Medi-Cal — The participant has limited-scope Medi-Cal coverage, sometimes referred to as restricted-scope or emergency Medi-Cal.
• Out of County — Active Medi-Cal coverage is present, but enrollment is associated with a Managed Care Plan outside Los Angeles County.
• Possibly Deceased — The participant is reported as deceased according to DHCS records.
• Possibly Incarcerated — The participant is reported as incarcerated according to DHCS records.
• Possibly Needs Medi-Cal — No record of current or historical Medi-Cal coverage was identified and the participant may require enrollment assistance.
Providers can use this field to support care coordination, Medi-Cal enrollment activities, and connection to health care services.
Medi-Cal Status Reports
Based on monthly Medi-Cal data received by HSH from the State of California and Los Angeles County Medi-Cal Managed Care Plans (MCPs), indicates the participant's current or anticipated Medi-Cal coverage status.
Possible values include:
Active - Participant currently has active Medi-Cal coverage that is not anticipated to expire within the next 90 days.
Consent Needed – Medi-Cal status information cannot be shared since the participant does not have both a Notification of Privacy Practices on record and a confirmed Full or Limited Information Sharing consent status.
Expiring – Participant currently has active Medi-Cal coverage that is anticipated to expire within the next 90 days. The anticipated expiration date is displayed next to the status. Immediate follow-up to support renewal is recommended. This value highlights salmon in the ICMS Snapshot.
Inactive - Participant does not currently have active Medi-Cal coverage. Follow-up to investigate insurance status and support Medi-Cal reestablishment is recommended when no alternative active insurance coverage exists. This value highlights salmon in the ICMS Snapshot.
Investigate - Available data are insufficient to determine current Medi-Cal coverage status. Follow-up to investigate insurance status and take appropriate action is recommended. This value highlights salmon in the ICMS Snapshot.
Likely Active – Preliminary HSH review suggests the participant has active Medi-Cal coverage; confirmation will occur upon receipt of the next monthly report.
Likely Inactive - Preliminary HSH review suggests the participant does not have active Medi-Cal coverage; confirmation will occur upon receipt of the next monthly report. This value highlights salmon in the ICMS Snapshot.
Possibly Deceased – State Medi-Cal records indicate the participant may be deceased. Immediate investigation is required. If the participant is confirmed alive, support to reestablish Medi-Cal coverage is recommended. This value highlights salmon in the ICMS Snapshot.
Possibly Incarcerated - State Medi-Cal records indicate the participant may be incarcerated. Immediate investigation is required. If the participant is confirmed not incarcerated, support to reestablish Medi-Cal coverage is recommended. This value highlights salmon in the ICMS Snapshot.
Possibly Needs Medi-Cal - State Medi-Cal records indicate the participant may never have had Medi-Cal coverage. Follow-up to investigate insurance status and support Medi-Cal enrollment is recommended when no alternative active insurance coverage exists. This value highlights salmon in the ICMS Snapshot.
Possible values include:
Active - Participant currently has active Medi-Cal coverage that is not anticipated to expire within the next 90 days.
Consent Needed – Medi-Cal status information cannot be shared since the participant does not have both a Notification of Privacy Practices on record and a confirmed Full or Limited Information Sharing consent status.
Expiring – Participant currently has active Medi-Cal coverage that is anticipated to expire within the next 90 days. The anticipated expiration date is displayed next to the status. Immediate follow-up to support renewal is recommended. This value highlights salmon in the ICMS Snapshot.
Inactive - Participant does not currently have active Medi-Cal coverage. Follow-up to investigate insurance status and support Medi-Cal reestablishment is recommended when no alternative active insurance coverage exists. This value highlights salmon in the ICMS Snapshot.
Investigate - Available data are insufficient to determine current Medi-Cal coverage status. Follow-up to investigate insurance status and take appropriate action is recommended. This value highlights salmon in the ICMS Snapshot.
Likely Active – Preliminary HSH review suggests the participant has active Medi-Cal coverage; confirmation will occur upon receipt of the next monthly report.
Likely Inactive - Preliminary HSH review suggests the participant does not have active Medi-Cal coverage; confirmation will occur upon receipt of the next monthly report. This value highlights salmon in the ICMS Snapshot.
Possibly Deceased – State Medi-Cal records indicate the participant may be deceased. Immediate investigation is required. If the participant is confirmed alive, support to reestablish Medi-Cal coverage is recommended. This value highlights salmon in the ICMS Snapshot.
Possibly Incarcerated - State Medi-Cal records indicate the participant may be incarcerated. Immediate investigation is required. If the participant is confirmed not incarcerated, support to reestablish Medi-Cal coverage is recommended. This value highlights salmon in the ICMS Snapshot.
Possibly Needs Medi-Cal - State Medi-Cal records indicate the participant may never have had Medi-Cal coverage. Follow-up to investigate insurance status and support Medi-Cal enrollment is recommended when no alternative active insurance coverage exists. This value highlights salmon in the ICMS Snapshot.
Microsoft Teams Channel Reports
A private Microsoft Teams channel created and managed by HSH for a specific ICMS work order. These channels serve as the primary location for distributing ICMS reports and sharing contractual and monitoring-related information between HSH and the assigned ICMS Provider.
Access to each Channel is controlled and monitored by HSH. Authorized Provider staff may be added or removed as needed based on their role and responsibilities and based on HSH-calculated access caps. ICMS reports, including the ICMS Snapshot, Program Summary Report (PSR), and other reporting resources, are distributed through these Channels.
Providers can use their assigned Microsoft Teams channel to access current and historical reports, review program performance information, and receive updates related to ICMS program operations and reporting.
Access to each Channel is controlled and monitored by HSH. Authorized Provider staff may be added or removed as needed based on their role and responsibilities and based on HSH-calculated access caps. ICMS reports, including the ICMS Snapshot, Program Summary Report (PSR), and other reporting resources, are distributed through these Channels.
Providers can use their assigned Microsoft Teams channel to access current and historical reports, review program performance information, and receive updates related to ICMS program operations and reporting.
Minors Reports
The number of household members under age 18. Minors may or may not be dependents of the Head of Household (HoH).
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported. Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
Household composition information is used during monthly ICMS billing rate reviews to support determination of Family billing rate eligibility. When both the Minors and Dependents fields are blank in the PSR, the slot is automatically ineligible for a Family billing rate designation for the next service month.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
This field displays blank when the Household Composition section of the participant's CHAMP profile has not been updated within the past year, as of the Service Delivery Deadline for the service month being reported. Providers can use this indicator to monitor household composition information and identify records that may require review or updating.
Household composition information is used during monthly ICMS billing rate reviews to support determination of Family billing rate eligibility. When both the Minors and Dependents fields are blank in the PSR, the slot is automatically ineligible for a Family billing rate designation for the next service month.
The most recent Household Composition updated date is determined by the most recent occurrence of the "Save" button being clicked in the Household Composition section of the CHAMP profile.
Most Recent 5x5 Assessment Reports
Tracked in the Assessments section of the participant's CHAMP profile, displays the Assessment Date for the most recent 5x5 assessment completed by the participant's currently assigned ICMS Provider. A blank value indicates there is no CHAMP record of a 5x5 assessment completed by the participant's currently assigned ICMS Provider. Assessments completed by other Providers are not considered when determining this date.
In the ICMS Snapshot, the Most Recent 5x5 Assessment date highlights salmon when the value is blank, or when the most recent 5x5 assessment will reach the ninety (90) day mark by the applicable service month's Service Delivery Deadline.
For the ICMS Program Summary Report (PSR), the Assessment Date will be excluded from that service month if either:
• The Assessment Date occurs after the service month's Service Delivery Deadline; or
• The assessment record was created in CHAMP after the service month's Documentation Deadline.
Excluded assessments are not reported in that service month's PSR.
In the ICMS Snapshot, the Most Recent 5x5 Assessment date highlights salmon when the value is blank, or when the most recent 5x5 assessment will reach the ninety (90) day mark by the applicable service month's Service Delivery Deadline.
For the ICMS Program Summary Report (PSR), the Assessment Date will be excluded from that service month if either:
• The Assessment Date occurs after the service month's Service Delivery Deadline; or
• The assessment record was created in CHAMP after the service month's Documentation Deadline.
Excluded assessments are not reported in that service month's PSR.
Most Recent Completed Action Step in the Care Plan Reports
Displayed in the Participant Level Summary of the ICMS Snapshot and PSR, this field reflects the most recent Action Step Completion Date among all Care Plan Action Steps with a current status of "Completed."
Only Action Step records added or updated on or before the applicable Documentation Deadline for the service month being reported are considered. Future-dated Completion Dates are replaced by the Action Step record updated date in the reports. If no completed Action Steps are identified, this field displays blank.
In the ICMS Snapshot, this field highlights salmon when no qualifying completed Action Step is identified or when the most recent completed Action Step Completion Date will be 90 or more days old by the applicable Service Delivery Deadline.
Providers can use this field to monitor participant progress toward Care Plan goals, evaluate recent accomplishments, and support compliance with Care Plan documentation requirements.
Only Action Step records added or updated on or before the applicable Documentation Deadline for the service month being reported are considered. Future-dated Completion Dates are replaced by the Action Step record updated date in the reports. If no completed Action Steps are identified, this field displays blank.
In the ICMS Snapshot, this field highlights salmon when no qualifying completed Action Step is identified or when the most recent completed Action Step Completion Date will be 90 or more days old by the applicable Service Delivery Deadline.
Providers can use this field to monitor participant progress toward Care Plan goals, evaluate recent accomplishments, and support compliance with Care Plan documentation requirements.
Most Recent Demographic Profile Update Reports
Indicates the most recent occurrence of the "Save" button being clicked in the Demographic Profile section of the participant's CHAMP profile.
The Demographic Profile includes participant demographic information used for program operations, reporting, and monitoring activities. Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Demographic information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Demographic Profile review may be needed.
The Demographic Profile includes participant demographic information used for program operations, reporting, and monitoring activities. Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Demographic information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Demographic Profile review may be needed.
Most Recent Health Care Accompaniment Reports
Displayed in the Participant Level Summary of the ICMS Snapshot and PSR, this field reflects the most recent Service Date among all "Accompaniment – Health Care" services recorded by the assigned ICMS Provider for the participant.
In the PSR, only qualifying services with a Service Date and record created date on or before the applicable Service Delivery Deadline and Documentation Deadline are considered.
Providers can use this field to identify recent health care accompaniment activities and monitor participant engagement with health care-related services.
In the PSR, only qualifying services with a Service Date and record created date on or before the applicable Service Delivery Deadline and Documentation Deadline are considered.
Providers can use this field to identify recent health care accompaniment activities and monitor participant engagement with health care-related services.
Most Recent HMIS Barriers Assessment Reports
Reflects the Assessment Date associated with the most recent HMIS Barriers Assessment completed in CHAMP for the participant.
The HMIS Barriers Assessment captures information regarding challenges that may affect a participant's ability to obtain or maintain housing, income, employment, health care, benefits, or other resources. This may include participant-reported conditions and circumstances such as chronic health conditions, mental health concerns, substance use, disabilities, HIV/AIDS status, and other factors that may impact housing stability and service needs.
This information supports service planning, care coordination, and system-level understanding of participant needs.
Providers can use this indicator to monitor assessment completion and identify participants whose barriers information may require review or updating.
The HMIS Barriers Assessment captures information regarding challenges that may affect a participant's ability to obtain or maintain housing, income, employment, health care, benefits, or other resources. This may include participant-reported conditions and circumstances such as chronic health conditions, mental health concerns, substance use, disabilities, HIV/AIDS status, and other factors that may impact housing stability and service needs.
This information supports service planning, care coordination, and system-level understanding of participant needs.
Providers can use this indicator to monitor assessment completion and identify participants whose barriers information may require review or updating.
Most Recent HMIS DV Assessment Reports
Reflects the Assessment Date associated with the most recent HMIS Domestic Violence (DV) Assessment completed in CHAMP for the participant.
The HMIS DV Assessment captures information regarding whether a participant is currently experiencing or has previously experienced domestic violence. This information supports appropriate service coordination, safety planning, referral activities, and system-level understanding of needs among survivors.
Providers can use this indicator to monitor assessment completion and identify participants whose DV Assessment information may require review or updating.
The HMIS DV Assessment captures information regarding whether a participant is currently experiencing or has previously experienced domestic violence. This information supports appropriate service coordination, safety planning, referral activities, and system-level understanding of needs among survivors.
Providers can use this indicator to monitor assessment completion and identify participants whose DV Assessment information may require review or updating.
Most Recent HMIS Financial Assessment Reports
Reflects the Assessment Date associated with the most recent HMIS Financial Assessment completed in CHAMP for the participant.
The HMIS Financial Assessment captures information related to participant income, non-cash benefits, and other financial resources. This information supports eligibility determinations, program reporting requirements, service planning, and evaluation of participant financial stability and access to resources over time.
Providers can use this indicator to monitor assessment completion and identify participants whose financial information may require review or updating.
The HMIS Financial Assessment captures information related to participant income, non-cash benefits, and other financial resources. This information supports eligibility determinations, program reporting requirements, service planning, and evaluation of participant financial stability and access to resources over time.
Providers can use this indicator to monitor assessment completion and identify participants whose financial information may require review or updating.
Most Recent HMIS Universal Data Assessment Reports
Reflects the Assessment Date associated with the most recent HMIS Universal Data Assessment completed in CHAMP for the participant.
The HMIS Universal Data Assessment includes core participant information required for HMIS reporting, such as demographics, household composition, housing history, and project enrollment information. This assessment serves as the foundation for many system-level reporting, monitoring, and data quality activities.
Providers can use this indicator to monitor assessment completion and identify participants whose HMIS Universal Data Assessment information may require review or updating.
The HMIS Universal Data Assessment includes core participant information required for HMIS reporting, such as demographics, household composition, housing history, and project enrollment information. This assessment serves as the foundation for many system-level reporting, monitoring, and data quality activities.
Providers can use this indicator to monitor assessment completion and identify participants whose HMIS Universal Data Assessment information may require review or updating.
Most Recent Household Composition Profile Update Reports
Indicates the most recent occurrence of the "Save" button being clicked in the Household Composition section of the participant's CHAMP profile.
The Household Composition section includes information regarding household type, household members, and each household member's relationship to the Head of Household (HoH). Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Household Composition information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record. This information is also used during monthly ICMS billing rate reviews to support determination of family billing rate eligibility.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Household Composition review may be needed.
The Household Composition section includes information regarding household type, household members, and each household member's relationship to the Head of Household (HoH). Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Household Composition information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record. This information is also used during monthly ICMS billing rate reviews to support determination of family billing rate eligibility.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Household Composition review may be needed.
Most Recent Housing Acuity Index (HAI) Assessment Reports
Tracked in the Assessments section of the participant's CHAMP profile, displays the Assessment Date for the most recent Housing Acuity Index (HAI) assessment completed by the participant's currently assigned ICMS Provider. A blank value indicates there is no CHAMP record of a HAI assessment completed by the participant's currently assigned ICMS Provider. Assessments completed by other Providers are not considered when determining this date.
In the ICMS Snapshot, the Most Recent HAI Assessment date highlights salmon when the value is blank, or when the participant has a Permanent Housing Move-In Date that will reach the ninety (90) day mark by the applicable service month's Service Delivery Deadline and the most recent HAI will also reach the ninety (90) day mark by that deadline.
For the ICMS Program Summary Report (PSR), the Assessment Date will be excluded from that service month if either:
• The Assessment Date occurs after the service month's Service Delivery Deadline; or
• The assessment record was created in CHAMP after the service month's Documentation Deadline.
Excluded assessments are not reported in that service month's PSR.
In the ICMS Snapshot, the Most Recent HAI Assessment date highlights salmon when the value is blank, or when the participant has a Permanent Housing Move-In Date that will reach the ninety (90) day mark by the applicable service month's Service Delivery Deadline and the most recent HAI will also reach the ninety (90) day mark by that deadline.
For the ICMS Program Summary Report (PSR), the Assessment Date will be excluded from that service month if either:
• The Assessment Date occurs after the service month's Service Delivery Deadline; or
• The assessment record was created in CHAMP after the service month's Documentation Deadline.
Excluded assessments are not reported in that service month's PSR.
Most Recent Legal Profile Update Reports
Indicates the most recent occurrence of the "Save" button being clicked in the Legal Profile section of the participant's CHAMP profile.
The Legal Profile includes self-reported conviction history and other legal challenges. Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Legal Profile information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when there has never been a Legal Profile update recorded in CHAMP, when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, or when the most recent Legal Profile updated date matches the ICMS slot Check-In Date. A Legal Profile updated date that matches the Check-In Date typically reflects a save action performed by HSH staff during referral and enrollment setup rather than a Provider review of the participant's Legal Profile.
Due to current CHAMP system behavior, clicking "Save" without modifying at least one Legal Profile field may not generate a new updated date. As a result, a review of the Legal Profile may not be reflected in this field unless at least one value is changed and saved.
The Legal Profile includes self-reported conviction history and other legal challenges. Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Legal Profile information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when there has never been a Legal Profile update recorded in CHAMP, when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, or when the most recent Legal Profile updated date matches the ICMS slot Check-In Date. A Legal Profile updated date that matches the Check-In Date typically reflects a save action performed by HSH staff during referral and enrollment setup rather than a Provider review of the participant's Legal Profile.
Due to current CHAMP system behavior, clicking "Save" without modifying at least one Legal Profile field may not generate a new updated date. As a result, a review of the Legal Profile may not be reflected in this field unless at least one value is changed and saved.
Most Recent Medical Profile Update Reports
Indicates the most recent occurrence of the "Save" button being clicked in the Medical Profile section of the participant's CHAMP profile.
The Medical Profile includes information related to the participant's physical and behavioral health, mobility and accessibility needs, medical and mental health conditions, and Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Medical Profile information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Medical Profile review may be needed.
The Medical Profile includes information related to the participant's physical and behavioral health, mobility and accessibility needs, medical and mental health conditions, and Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). Clicking the "Save" button represents the case manager's attestation that this information has been reviewed, updated as needed, and confirmed.
Medical Profile information should be reviewed and updated or confirmed at least annually, and whenever significant changes occur that should be reflected in the participant's CHAMP record.
In the ICMS Snapshot, the cell highlights salmon when the most recent save action will be one year or more old by the applicable Service Delivery Deadline, indicating that a Medical Profile review may be needed.
Most Recent Pending Action Step in the Care Plan Reports
Displayed in the Participant Level Summary of the ICMS Snapshot and PSR, this field reflects the most recent Action Step Set Date among all Care Plan Action Steps with a current status of "New/Pending."
Only Action Step records added or updated on or before the applicable Documentation Deadline for the service month being reported are considered. Future-dated Action Step Set Dates are replaced by the Action Step record created date in the reports. If no Action Steps currently have a status of "New/Pending," this field displays blank.
In the ICMS Snapshot, this field highlights salmon when no qualifying pending Action Step is identified or when the most recent pending Action Step Set Date will be 90 or more days old by the applicable Service Delivery Deadline.
Providers can use this field to monitor Care Plan activity, identify participants who may require updated planning activities, and support compliance with Care Plan documentation requirements.
Only Action Step records added or updated on or before the applicable Documentation Deadline for the service month being reported are considered. Future-dated Action Step Set Dates are replaced by the Action Step record created date in the reports. If no Action Steps currently have a status of "New/Pending," this field displays blank.
In the ICMS Snapshot, this field highlights salmon when no qualifying pending Action Step is identified or when the most recent pending Action Step Set Date will be 90 or more days old by the applicable Service Delivery Deadline.
Providers can use this field to monitor Care Plan activity, identify participants who may require updated planning activities, and support compliance with Care Plan documentation requirements.
Most Recent PH Update Reports
Indicates the most recent occurrence of the "Save" button being clicked in the Permanent Housing (PH) Update section of the participant's CHAMP profile. Clicking "Save" represents the case manager's attestation that the participant's housing information has been reviewed, updated as needed, and confirmed. The "No Changes" button does not create a new updated date in CHAMP. As a result, routine housing status reviews should be documented by clicking "Save" after the information has been reviewed and confirmed, even when no changes are needed. In the ICMS Snapshot, the cell highlights salmon when the most recent PH Update occurred during a prior service month.
N
Nominated for Potential ICMS Graduation? Reports
Indicates that a participant has been identified by HSH for possible ICMS graduation based on a multifactorial analysis of available case data. This indicator is intended to support Provider assessment and decision-making and does not represent a requirement that the participant must graduate from ICMS. Providers should use this indicator as a prompt to further assess whether ICMS graduation may be appropriate.
Possible values:
Blank — Participant is not currently nominated by HSH for potential ICMS graduation.
Yes — Participant is currently nominated by HSH for potential ICMS graduation.
Possible values:
Blank — Participant is not currently nominated by HSH for potential ICMS graduation.
Yes — Participant is currently nominated by HSH for potential ICMS graduation.
Notification of Privacy Practices on Record? Reports
Tracked in the Consents section of a participant's CHAMP profile, displays the participant's most recently recorded HSH Notice of Privacy Practices (NPP) acknowledgement status.
The Notice of Privacy Practices (NPP) is foundational to information sharing discussions with participants. It explains how participant health information may be used and shared and outlines participant rights related to their health information. The NPP shall be reviewed with participants prior to obtaining information sharing consent. Providers shall ensure participant acknowledgement of receipt is obtained and documented in CHAMP.
Possible values include:
Yes - Indicates the participant acknowledged receipt of the HSH Notice of Privacy Practices, a signed acknowledgement form has been uploaded to CHAMP, and no additional acknowledgement is presently needed.
Declined - Indicates the participant declined to sign the Acknowledgement of the Notice of Privacy Practices form during the most recent review and the current status remains "Declined."
Error(s) in Uploaded Document - Following HSH review of the uploaded document, one or more issues were identified, such as missing signature, missing signature date, or poor scan quality. Uploading a corrected document will clear this status. This value highlights salmon in the ICMS Snapshot.
Blank - Indicates either: No Notice of Privacy Practices acknowledgement status is on record in CHAMP; or the most recent status was "Declined," but more than six (6) months have passed since the last discussion, requiring follow-up with the participant. This value highlights salmon in the ICMS Snapshot.
The Notice of Privacy Practices (NPP) is foundational to information sharing discussions with participants. It explains how participant health information may be used and shared and outlines participant rights related to their health information. The NPP shall be reviewed with participants prior to obtaining information sharing consent. Providers shall ensure participant acknowledgement of receipt is obtained and documented in CHAMP.
Possible values include:
Yes - Indicates the participant acknowledged receipt of the HSH Notice of Privacy Practices, a signed acknowledgement form has been uploaded to CHAMP, and no additional acknowledgement is presently needed.
Declined - Indicates the participant declined to sign the Acknowledgement of the Notice of Privacy Practices form during the most recent review and the current status remains "Declined."
Error(s) in Uploaded Document - Following HSH review of the uploaded document, one or more issues were identified, such as missing signature, missing signature date, or poor scan quality. Uploading a corrected document will clear this status. This value highlights salmon in the ICMS Snapshot.
Blank - Indicates either: No Notice of Privacy Practices acknowledgement status is on record in CHAMP; or the most recent status was "Declined," but more than six (6) months have passed since the last discussion, requiring follow-up with the participant. This value highlights salmon in the ICMS Snapshot.
O
Occupancy Standards
The state and federal standards that restrict the number of persons residing within a housing unit by utilizing formulas based upon the square footage of bedroom sizes.
Occupational Safety and Health Administration (OSHA)
A federal agency in the United States committed to safeguarding worker health and safety.
ORCHID
The DHS enterprise electronic health record system across Los Angeles County, allowing for the sharing of client health information across all DHS facilities via three main environments: PowerChart (inpatient/outpatient), FirstNet (Emergency/Urgent Care), and SurgiNet (surgical services).
Organization of CHAMP User Who Created Service Record Reports
Displayed in the Services Log, this field reflects the organization associated with the CHAMP user account that created the referenced service record.
This field identifies the agency responsible for entering the service record into CHAMP and may differ from the assigned ICMS Provider in situations involving cross-system documentation activities. Providers can use this field to support data review, record reconciliation, and interagency coordination activities.
This field identifies the agency responsible for entering the service record into CHAMP and may differ from the assigned ICMS Provider in situations involving cross-system documentation activities. Providers can use this field to support data review, record reconciliation, and interagency coordination activities.
Overdue ICMS Documentation Report Reports
Reflects documentation status as of the Service Delivery Deadline, prior to the Documentation Deadline. The report identifies slots flagged for potential disallowed costs for the most recently completed service month and specifies the overdue documentation elements. Providers are granted a four (4) business day grace period following issuance of the report to reconcile outstanding documentation before final monthly reviews (including disallowed costs and billing rates) are completed.
P
Participant Level Summary Reports
Available in both the ICMS Snapshot and the PSR, the Participant Level Summary represents the Provider's active ICMS roster across all assigned CHAMP slots. It includes participant-level information related to enrollment and billing status, identity and location details, current resources and service needs, service delivery and documentation activity, care team assignments, and alerts.
In the ICMS Snapshot, the Participant Level Summary is designed to support day-to-day program operations and care coordination. Many indicators include salmon highlighting to draw attention to records that may require follow-up, review, or corrective action. These visual alerts help Providers quickly identify potential issues and prioritize case management activities.
In the PSR, the Participant Level Summary reflects finalized data for the reported service month and serves as the official monthly record used for monitoring, performance review, and billing-related determinations. Unlike the ICMS Snapshot, the PSR version of the Participant Level Summary does not use salmon highlighting.
Providers can use the Participant Level Summary to support care coordination, monitor participant engagement and outcomes, identify documentation and service delivery needs, review billing-related information, and prioritize follow-up activities across their roster.
In the ICMS Snapshot, the Participant Level Summary is designed to support day-to-day program operations and care coordination. Many indicators include salmon highlighting to draw attention to records that may require follow-up, review, or corrective action. These visual alerts help Providers quickly identify potential issues and prioritize case management activities.
In the PSR, the Participant Level Summary reflects finalized data for the reported service month and serves as the official monthly record used for monitoring, performance review, and billing-related determinations. Unlike the ICMS Snapshot, the PSR version of the Participant Level Summary does not use salmon highlighting.
Providers can use the Participant Level Summary to support care coordination, monitor participant engagement and outcomes, identify documentation and service delivery needs, review billing-related information, and prioritize follow-up activities across their roster.
Participant(s)
Any individual enrolled in a program within the Housing for Health system of care.
Permanent Housing Move-In Date Reports
Tracked in the Permanent Housing (PH) Update screen in CHAMP, reflects the date the participant ceased experiencing homelessness and moved into permanent housing, regardless of the rental subsidy type.
The Permanent Housing Move-In Date shall not be changed as part of a rental subsidy exchange (e.g., transfer between Project-Based Vouchers (PBVs) or exchange from a Time-Limited Subsidy (TLS) to a Tenant-Based Voucher (TBV)).
When this field is blank, the participant is tracked and reported as experiencing homelessness.
Maintaining an accurate Permanent Housing Move-in Date in CHAMP is essential, as movement from homelessness to permanent housing is a key systemwide performance indicator.
The Permanent Housing Move-In Date shall not be changed as part of a rental subsidy exchange (e.g., transfer between Project-Based Vouchers (PBVs) or exchange from a Time-Limited Subsidy (TLS) to a Tenant-Based Voucher (TBV)).
When this field is blank, the participant is tracked and reported as experiencing homelessness.
Maintaining an accurate Permanent Housing Move-in Date in CHAMP is essential, as movement from homelessness to permanent housing is a key systemwide performance indicator.
Permanent Housing Move-Out Date Reports
Tracked in the Permanent Housing (PH) Update screen in CHAMP, reflects the date the participant moved out of permanent housing and either returned to homeless or passed away.
For deceased participants who were permanently housed up to their passing, the date of death is used as the Permanent Housing Move-Out Date. For abandoned units, the Move-Out Date reflects the date the landlord or property manager reclaimed the unit. The Move-Out Date may also reflect a lock-out date due to eviction or the date the unit was relinquished.
In some cases, a Move-Out Date of 1/1/2099 may be observed in CHAMP. This placeholder value is used only by HSH to access exit reason and exit destination menus within CHAMP when no actual loss of permanent housing occurred.
Maintaining an accurate Permanent Housing Move-Out Date is important, as this field is used in housing retention calculations, a key systemwide performance indicator.
For deceased participants who were permanently housed up to their passing, the date of death is used as the Permanent Housing Move-Out Date. For abandoned units, the Move-Out Date reflects the date the landlord or property manager reclaimed the unit. The Move-Out Date may also reflect a lock-out date due to eviction or the date the unit was relinquished.
In some cases, a Move-Out Date of 1/1/2099 may be observed in CHAMP. This placeholder value is used only by HSH to access exit reason and exit destination menus within CHAMP when no actual loss of permanent housing occurred.
Maintaining an accurate Permanent Housing Move-Out Date is important, as this field is used in housing retention calculations, a key systemwide performance indicator.
Permanent Housing Subsidy Reports
The type of rental assistance (subsidy) currently being utilized by the participant to help support permanent housing costs. Subsidy types may include a Project-Based Voucher (PBV), Tenant-Based Voucher (TBV), Time-Limited Subsidy (TLS), or Shallow Subsidy. Subsidies may be administered by a local Public Housing Authority (PHA), through the Flexible Housing Subsidy Pool (FHSP), or through a third party subcontracted by HSH.
"Market Rate" indicates the participant is permanently housed without a rental subsidy.
"No Subsidy" indicates the participant is not yet permanently housed and is not currently utilizing a rental subsidy for permanent housing.
This field may only be edited by HSH staff. If the value appears incorrect, Providers should contact HSH for review and reconciliation.
"Market Rate" indicates the participant is permanently housed without a rental subsidy.
"No Subsidy" indicates the participant is not yet permanently housed and is not currently utilizing a rental subsidy for permanent housing.
This field may only be edited by HSH staff. If the value appears incorrect, Providers should contact HSH for review and reconciliation.
Permanent Supportive Housing (PSH)
Permanent housing in which housing assistance (e.g., long-term leasing or rental assistance) and supportive services are provided to assist households with at least one member (adult or child) with a disability in achieving housing stability.
Permanently Housed? Reports
Indicates whether the participant is currently permanently housed based on CHAMP data. A value of "Yes" indicates the participant has a move-in date (homelessness end date) recorded in the Permanent Housing (PH) Update screen in CHAMP and no recorded move-out date.
Person(s) Experiencing Homelessness (PEH)
Term used to describe people who consistently or entirely lack a safe, stable housing arrangement. PEH are at a greater risk of a number of health issues and other challenges, including substance use disorders, infectious diseases, and chronic health conditions.
Personal Emergency Response System
Also known as Medical Emergency Response System, this is a small device that allows a Participant to call for help in an emergency by pushing a button.
PH Building Name Reports
For project-based housing opportunities, the name of the permanent housing (PH) building associated with the participant or ICMS slot.
This indicator appears throughout the ICMS Snapshot and PSR, including participant-level records, vacant slot records, and other logs and summaries. In the Building Level Summary, this indicator is used to aggregate and display information across all ICMS activity associated with a particular housing site, supporting building-level monitoring, care coordination, and performance review.
This indicator appears throughout the ICMS Snapshot and PSR, including participant-level records, vacant slot records, and other logs and summaries. In the Building Level Summary, this indicator is used to aggregate and display information across all ICMS activity associated with a particular housing site, supporting building-level monitoring, care coordination, and performance review.
PH ICMS Reports Glossary Reports
A reference guide that defines the fields, metrics, indicators, summaries, logs, and reporting terms used throughout the ICMS Snapshot, PSR, Overdue ICMS Documentation Report, Disallowed Cost Report, and related ICMS reporting products.
The glossary is intended to help ICMS Providers, supervisors, analysts, and other stakeholders understand what each report element represents, where it appears, how it is calculated or interpreted, and how it should be used for monitoring, compliance, quality improvement, care coordination, and operational decision-making.
Definitions are written to explain report behavior and reporting logic in practical terms. In cases where a report field reflects applied business rules, thresholds, deadlines, or eligibility conditions, the glossary describes the resulting report behavior rather than reproducing underlying system formulas.
The glossary is intended to help ICMS Providers, supervisors, analysts, and other stakeholders understand what each report element represents, where it appears, how it is calculated or interpreted, and how it should be used for monitoring, compliance, quality improvement, care coordination, and operational decision-making.
Definitions are written to explain report behavior and reporting logic in practical terms. In cases where a report field reflects applied business rules, thresholds, deadlines, or eligibility conditions, the glossary describes the resulting report behavior rather than reproducing underlying system formulas.
PH Update Overdue? Reports
Available in the PSR and Overdue ICMS Documentation Report, this indicator reflects whether an occupied ICMS slot satisfied the Permanent Housing (PH) Update documentation requirement for the service month being reported.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and no qualifying PH Update was completed during the service month being reported.
A value of "No" indicates that the PH Update requirement was satisfied for the service month being reported.
Providers can use this indicator to identify occupied slots that did not satisfy PH Update requirements and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
A value of "Yes" indicates that the participant was enrolled prior to the beginning of the service month being reported and no qualifying PH Update was completed during the service month being reported.
A value of "No" indicates that the PH Update requirement was satisfied for the service month being reported.
Providers can use this indicator to identify occupied slots that did not satisfy PH Update requirements and to understand which slots may be subject to disallowed cost determinations due to missing or outdated documentation.
PH Update Still Needed This Month? Reports
Available in the ICMS Snapshot, this indicator identifies whether an occupied ICMS slot requires completion of a qualifying Permanent Housing (PH) Update in order to satisfy documentation requirements by the applicable Service Delivery Deadline for the service month being reported.
A value of "Yes" indicates that no qualifying PH Update has been completed during the service month being reported as of the time the report was generated. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a qualifying PH Update has been completed during the service month being reported. As a result, the slot is currently positioned to satisfy PH Update requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize PH Update completion activities, support compliance with documentation requirements, and reduce the risk of overdue PH Update requirements.
A value of "Yes" indicates that no qualifying PH Update has been completed during the service month being reported as of the time the report was generated. This value highlights salmon in the ICMS Snapshot.
A value of "No" indicates that a qualifying PH Update has been completed during the service month being reported. As a result, the slot is currently positioned to satisfy PH Update requirements by the applicable Service Delivery Deadline.
Providers can use this indicator to prioritize PH Update completion activities, support compliance with documentation requirements, and reduce the risk of overdue PH Update requirements.
Place of Service Reports
Displayed in the Services Log, this field reflects the Place of Service recorded for the referenced service entry in CHAMP.
Place of Service identifies where or how the service was delivered, such as in-person, telephone, telehealth, participant residence, community setting, health care setting, or other documented locations and modalities. This field is also used in certain ICMS reporting metrics, including measures related to in-person service delivery.
Providers can use this field to review service delivery patterns, support documentation accuracy, and evaluate how services are being provided across participants and programs.
Place of Service identifies where or how the service was delivered, such as in-person, telephone, telehealth, participant residence, community setting, health care setting, or other documented locations and modalities. This field is also used in certain ICMS reporting metrics, including measures related to in-person service delivery.
Providers can use this field to review service delivery patterns, support documentation accuracy, and evaluate how services are being provided across participants and programs.
Primary Language Reports
The primary language a participant prefers to speak and understand. Collected via participant self-report.
Project Based Housing
Units within a building or buildings on a single property providing Permanent Supportive Housing to Participants.
Projected Billing Amount Next Month Reports
Available only in the PSR, displays the billing amount associated with the Billing Rate Designation for Next Month. This amount reflects the projected monthly billing value expected for the upcoming invoice month and is intended to support Provider budgeting and financial planning.
Property Manager Reports
Displays the property management company associated with the permanent supportive housing (PSH) building connected to the ICMS slot.
In addition to participant-level reporting, this field is used in Building Level Summaries, Property Manager Level Summaries, and other aggregate reporting views to support monitoring and analysis of housing portfolio performance.
In addition to participant-level reporting, this field is used in Building Level Summaries, Property Manager Level Summaries, and other aggregate reporting views to support monitoring and analysis of housing portfolio performance.
Property Manager Level Summary Reports
Available only in the PSR, the Property Manager Level Summary provides an aggregated view of ICMS activity across property management companies associated with project-based housing sites. It includes metrics related to enrollment and billing, service delivery and documentation, participant resources and statuses, and care team coverage.
Providers can use this summary to review outcomes and performance across property management partnerships, identify property management partnerships or housing sites that may require additional coordination or follow-up, and verify that property management assignments tracked by HSH are accurate.
Providers can use this summary to review outcomes and performance across property management partnerships, identify property management partnerships or housing sites that may require additional coordination or follow-up, and verify that property management assignments tracked by HSH are accurate.
Property Manager(s)
Individual(s) or company throughout Los Angeles County participating in the FHSP Program responsible for overseeing and managing real estate properties for Participants.
Provider Level Summary Reports
Available in both the ICMS Snapshot and the PSR, the Provider Level Summary presents an aggregated view of all ICMS slots under a Provider's contract. It includes metrics related to enrollment and billing, staffing, service delivery and documentation, participant resources and statuses, and care team coverage.
In the ICMS Snapshot, the Provider Level Summary reflects a current point-in-time view of program operations. In the PSR, it includes finalized monthly summaries for each completed month of the fiscal year, allowing for comparison and trend analysis over time.
Providers can use this summary to monitor overall program performance, identify operational trends, track progress toward program goals, and support quality improvement, staffing, and management decisions across their ICMS contract.
In the ICMS Snapshot, the Provider Level Summary reflects a current point-in-time view of program operations. In the PSR, it includes finalized monthly summaries for each completed month of the fiscal year, allowing for comparison and trend analysis over time.
Providers can use this summary to monitor overall program performance, identify operational trends, track progress toward program goals, and support quality improvement, staffing, and management decisions across their ICMS contract.
Public Housing Authorities (PHAs)
Public organizations that partner with Housing for Health to support in the development and operation of permanent supportive housing (PSH) across LA County, including HACLA, LACDA, and city based housing authorities.
Q
Quality Control Plan (QCP)
A living document that outlines the methods taken for quality control of critical policies and procedures necessary to deliver ICMS of the highest quality possible. QCPs should include written descriptions of the measurements, inspections, and checks put in place to ensure quality.
R
Race & Ethnicity Level Summary Reports
Available only in the PSR, the Race & Ethnicity Level Summary provides an aggregated view of ICMS activity across participant racial and ethnic groups based on information recorded in CHAMP. It includes metrics related to enrollment, service delivery and documentation, participant resources and statuses, and care team coverage.
Providers can use this summary to identify differences in outcomes, service delivery, and participant engagement across racial and ethnic groups and support ongoing review of program performance across participant populations.
Providers can use this summary to identify differences in outcomes, service delivery, and participant engagement across racial and ethnic groups and support ongoing review of program performance across participant populations.
Race and Ethnicity Reports
A participant's self-identified racial and ethnic background, as recorded in CHAMP.
This indicator appears throughout the ICMS Snapshot and PSR in participant-level records and is also used to support aggregated reporting. In the Race & Ethnicity Level Summary, participant records are grouped by race and ethnicity to support monitoring of program equity, service delivery, and outcomes across populations served.
This indicator appears throughout the ICMS Snapshot and PSR in participant-level records and is also used to support aggregated reporting. In the Race & Ethnicity Level Summary, participant records are grouped by race and ethnicity to support monitoring of program equity, service delivery, and outcomes across populations served.
Recovery
A personal journey to improve health, wellness, and self-direction. It is not just a lack of symptoms. It involves striving to reach one's full potential, is rooted in hope and respect, and can involve building healthy relationships, securing housing, accessing education, and addressing mental health/trauma.
Rent Burdened
The percentage of a household's income that is spent on housing-related expenses (rent and utilities). Households spending more than 60% of their income on rent and utilities are considered to be extremely rent-burdened.
Rental Arrears
Funds owed when a tenant is being sued by the landlord or being evicted, due to past due rent.
Rental Subsidy Agreement (RSA)
A contractual agreement between a project owner or other entity and an agency to provide rental assistance to tenants.
Rental Subsidy Calculation Tool
Calculates the maximum amount of housing assistance allowable. The maximum housing assistance is generally the lesser of the payment standard minus 30% of the family's monthly adjusted income or the gross rent for the unit minus 30% of monthly adjusted income.
Repurposed Slot
A repurposed slot is an existing active slot that is transferred from one ICMS project to another ICMS project in CHAMP by an HSH-assigned program manager. When a slot is transferred between ICMS projects, the originally created slot in the previous ICMS project will be made inactive (closed), and the new slot will be activated (opened) within the new destination ICMS project alongside a slot begin date that corresponds to the closure date in the previous project. See also: Slot
Resources
The supports or services that a participant can access through Action Steps, as part of an overall Care Plan.
S
Salmon Highlighting Reports
Certain cells in the ICMS Snapshot highlight salmon to indicate records that may require review, follow-up, correction, or action by the Provider. Salmon highlighting serves as an operational alert and does not necessarily indicate noncompliance. Providers should review the associated field definition for additional details regarding the specific condition triggering the highlight.
Scattered Site Level Summary Reports
Available in both the ICMS Snapshot and the PSR, the Scattered Site Level Summary provides an aggregated view of ICMS activity across all scattered-site slots under a Provider's contract. It includes metrics related to enrollment and billing, staffing, service delivery and documentation, participant resources and statuses, and care team coverage.
In the ICMS Snapshot, this summary provides a current operational view of scattered-site program activity. In the PSR, it reflects finalized monthly data for the reported service month. Providers can use this summary to monitor performance, identify operational trends, support care coordination, and oversee scattered-site ICMS operations.
In the ICMS Snapshot, this summary provides a current operational view of scattered-site program activity. In the PSR, it reflects finalized monthly data for the reported service month. Providers can use this summary to monitor performance, identify operational trends, support care coordination, and oversee scattered-site ICMS operations.
Service Date Reports
Displayed in the Services Log, this field reflects the date on which the documented service was provided.
The Service Date may differ from the Service Record Created Date, which reflects when the service record was entered into CHAMP. Service Dates are used throughout ICMS reporting to evaluate service activity, documentation compliance, and reporting requirements. Future-dated Service Dates that occur after the date the report was generated are replaced in the report with the Service Record Created Date.
Providers can use this field to review service timelines, verify service delivery activity, and support compliance with applicable reporting deadlines.
The Service Date may differ from the Service Record Created Date, which reflects when the service record was entered into CHAMP. Service Dates are used throughout ICMS reporting to evaluate service activity, documentation compliance, and reporting requirements. Future-dated Service Dates that occur after the date the report was generated are replaced in the report with the Service Record Created Date.
Providers can use this field to review service timelines, verify service delivery activity, and support compliance with applicable reporting deadlines.
Service Delivery Deadline Reports
The final calendar day of the service month and represents the last date on which services may be delivered for the service month. Only Service Dates, Assessment Dates, Action Step Dates, and CHAMP Profile Updates occurring on or before the Service Delivery Deadline will be included in that service month's review. Services delivered after the Service Delivery Deadline will not be counted toward that service month.
Service ID Reports
Displayed in the Services Log, this field reflects the unique identifier assigned to the service record in CHAMP.
Each Service ID corresponds to a single service record and can be used to distinguish individual services, support record review activities, and assist with troubleshooting, data validation, and communication regarding specific service entries.
Each Service ID corresponds to a single service record and can be used to distinguish individual services, support record review activities, and assist with troubleshooting, data validation, and communication regarding specific service entries.
Service Month Reports
Used throughout various ICMS reports to identify the specific month of service to which the reported information applies.
Metrics, summaries, logs, billing rate designations, documentation requirements, and performance measures displayed within a report are generally calculated based on the Service Month identified, regardless of when the report was generated or reviewed.
Providers can use the Service Month to determine the reporting period being evaluated and to understand which participant activities, services, assessments, billing determinations, and documentation requirements are reflected in the reported data.
Metrics, summaries, logs, billing rate designations, documentation requirements, and performance measures displayed within a report are generally calculated based on the Service Month identified, regardless of when the report was generated or reviewed.
Providers can use the Service Month to determine the reporting period being evaluated and to understand which participant activities, services, assessments, billing determinations, and documentation requirements are reflected in the reported data.
Service Planning Area (SPA) Reports
The geographic region within Los Angeles County where the participant is located or receiving services. Los Angeles County is divided into eight Service Planning Areas (SPAs) to support service planning, resource allocation, and outcomes monitoring.
This indicator appears throughout the ICMS Snapshot and PSR in participant-level records and is also used to support aggregated reporting. In the SPA Level Summary, participant records are grouped by SPA to support geographic analysis of program activity, service delivery, and outcomes across the County.
This indicator appears throughout the ICMS Snapshot and PSR in participant-level records and is also used to support aggregated reporting. In the SPA Level Summary, participant records are grouped by SPA to support geographic analysis of program activity, service delivery, and outcomes across the County.
Service Record Created Date Reports
Displayed in the Services Log, this field reflects the date on which the referenced service record was created in CHAMP.
The Service Record Created Date may differ from the Service Date, which reflects when the service activity occurred. Providers can use this field to monitor documentation timeliness, review service entry activity, and support data quality and reporting activities.
The Service Record Created Date may differ from the Service Date, which reflects when the service activity occurred. Providers can use this field to monitor documentation timeliness, review service entry activity, and support data quality and reporting activities.
Services Log Reports
Available in both the ICMS Snapshot and the PSR, the Services Log lists services recorded during the service month for active ICMS participants. Each record includes information such as service type, place of service, service date, documentation date, and the CHAMP user who recorded the service.
Providers can use this log to review service delivery activity, verify documentation accuracy, identify missing or delayed documentation, and support alignment between services delivered and billing requirements.
Providers can use this log to review service delivery activity, verify documentation accuracy, identify missing or delayed documentation, and support alignment between services delivered and billing requirements.
Services Recorded Per Household This Month Reports
Displayed in bundled summaries such as the Provider Level Summary, Building Level Summary, Scattered Site Level Summary, Case Manager Level Summary, and other aggregate summaries, this metric reflects the average number of eligible services recorded per Active Household for the service month being reported.
The calculation is based on the total number of eligible services identified for the service month being reported divided by the number of Active Households included in the summary.
This metric can be used to monitor service delivery activity, evaluate participant engagement levels, compare service patterns across groups, and identify areas where additional outreach, documentation, or service provision activities may be needed.
The calculation is based on the total number of eligible services identified for the service month being reported divided by the number of Active Households included in the summary.
This metric can be used to monitor service delivery activity, evaluate participant engagement levels, compare service patterns across groups, and identify areas where additional outreach, documentation, or service provision activities may be needed.
Skid Row Action Plan (SRAP)
A program developed by Housing for Health in collaboration with stakeholders, business owners, and community members living and working in Skid Row in order to comprehensively address the need for more interim and permanent housing, behavioral health support, substance use treatment, and other services.
Slot
An ICMS slot represents a funding-backed allocation for service provision and case management bandwidth. Households matched to HSH's PH ICMS program are assigned to an ICMS slot in CHAMP under an approved ICMS Provider and project. Slots are activated or discontinued within ICMS Providers' projects in CHAMP at the request and approval of HSH. ICMS slots are monitored daily to determine overall program capacity, participation, and availability, to support consistent and effective support services from Providers, and to ensure appropriate billing under approved budgets and contracts.
SPA Level Summary Reports
Available only in the PSR, the SPA Level Summary provides an aggregated view of ICMS activity across Service Planning Areas (SPAs) based on participant location information recorded in CHAMP. It includes metrics related to enrollment and billing, service delivery and documentation, participant resources and statuses, and care team coverage.
Providers can use this summary to evaluate geographic trends, identify variations in program performance across service areas, and support planning and resource allocation efforts.
Providers can use this summary to evaluate geographic trends, identify variations in program performance across service areas, and support planning and resource allocation efforts.
Substance Abuse Prevention and Control (SAPC)
This program leads and facilitates the delivery of a full spectrum of prevention, treatment, and recovery services proven to reduce the impact of substance use, abuse, and addiction in LA County.
Substance Use
The use of any substance, including alcohol, drugs, or other psychoactive substances, for casual, recreational or experimental purposes.
Substance Use Care Navigation
A clinically diagnosed condition marked by compulsive substance use. It ranges from mild to severe, involving control struggles, negative impacts on wellbeing, and persistence despite known harm. SUD often co-occurs with mental health conditions like depression or anxiety.
Substance Use Disorder (SUD)
A clinically diagnosed condition marked by compulsive substance use. It ranges from mild to severe, involving control struggles, negative impacts on wellbeing, and persistence despite known harm. SUD often co-occurs with mental health conditions like depression or anxiety. See also: SUD Treatment
SUD Treatment
A continuum of clinical interventions to help reduce or stop harmful substance use. See also: Substance Use Disorder (SUD)
T
Tenant Based Housing
Properties providing Permanent Supportive Housing to Participants, as codified in an executed Rental Subsidy Agreement (RSA).
Total ICMS Graduations Reports
Displayed in the Provider Level Summary and Fiscal Year Summary of the PSR, this metric reflects the total number of ICMS exits associated with an exit reason of "No Longer Requiring Services" and a permanent housing exit destination.
Provider Level Summaries display the count for the service month being reported, while Fiscal Year Summaries display the cumulative count for the fiscal year to date.
This metric can be used to monitor participant progress toward long-term housing stability and independence, evaluate program outcomes, and identify trends in successful transitions from ICMS services.
Provider Level Summaries display the count for the service month being reported, while Fiscal Year Summaries display the cumulative count for the fiscal year to date.
This metric can be used to monitor participant progress toward long-term housing stability and independence, evaluate program outcomes, and identify trends in successful transitions from ICMS services.
Total Monthly Income Reports
Uses the sum of all monthly income amounts recorded in the most recent financial assessment in CHAMP for the participant.
If no Financial Assessment has been completed, or if the most recent Financial Assessment is one year or more old as of the applicable Service Delivery Deadline, this field displays blank. In the ICMS Snapshot, a blank value highlights salmon to indicate that updated financial information may be needed.
Providers can use this field to monitor participant income, evaluate financial stability, support benefit enrollment activities, and identify records that may require updated financial information.
If no Financial Assessment has been completed, or if the most recent Financial Assessment is one year or more old as of the applicable Service Delivery Deadline, this field displays blank. In the ICMS Snapshot, a blank value highlights salmon to indicate that updated financial information may be needed.
Providers can use this field to monitor participant income, evaluate financial stability, support benefit enrollment activities, and identify records that may require updated financial information.
Trainings Log Reports
Available in both the ICMS Snapshot and the PSR, the Trainings Log lists ICMS trainings completed by active case managers assigned under a Provider's ICMS contract. It includes training names and associated completion dates.
Providers can use this log to monitor staff participation in required trainings, identify outstanding training needs, support supervision and onboarding efforts, and ensure ongoing compliance with ICMS program expectations.
Providers can use this log to monitor staff participation in required trainings, identify outstanding training needs, support supervision and onboarding efforts, and ensure ongoing compliance with ICMS program expectations.
Trauma Informed
Not reinforcing stigma and shame. Addressing the consequences of trauma and facilitating healing through the core values of safety, trustworthiness, choice, collaboration, and empowerment. Providing low-threshold services with minimal amounts of paperwork, driven by the basic recognition that participants to services that recognize their strengths, and that they are agents of change in finding stability in housing.
U
U.S. Veteran? Reports
Indicates whether a participant has served in the United States Armed Forces. Collected via participant self-report.
UHA Log Reports
Available in the ICMS Snapshot, the UHA Log provides a list of Universal Housing Applications (UHAs) associated with active ICMS participants.
Each row represents a unique UHA and includes housing resource information, process steps, statuses, dates, notes, and the UHA Point of Contact (POC). Participants may appear multiple times when more than one UHA is associated with the participant.
Providers can use the UHA Log to monitor housing navigation progress, track outstanding housing placement activities, identify stalled applications, and support follow-up with housing resources and referral partners.
Each row represents a unique UHA and includes housing resource information, process steps, statuses, dates, notes, and the UHA Point of Contact (POC). Participants may appear multiple times when more than one UHA is associated with the participant.
Providers can use the UHA Log to monitor housing navigation progress, track outstanding housing placement activities, identify stalled applications, and support follow-up with housing resources and referral partners.
Unit Identification
The process by which the Intensive Case Management Services Provider conducts a housing search with a Participant to identify and apply for a housing unit within the County housing market.
Unit Matching
The process of matching a referred Participants to an open unit in the FHSP Program.
United States Department of Housing and Urban Development (HUD)
HUD is one of the executive departments of the U.S. federal government. It administers federal housing and urban development laws.
Universal Housing Application (UHA) Status Reports
Indicates the participant's most recent Universal Housing Application (UHA) status, when applicable. For participants pursuing housing placement, relocation, or subsidy exchange activities, this field summarizes the most recent UHA step completed and may help identify follow-up needs. Additional details are available in the UHA Log. UHA statuses highlighted salmon indicate an active TLS to TBV subsidy exchange that requires pressing ICMS action.
Universal Sharing Consent Status Reports
Tracked in the Consents section of a participant's CHAMP profile, displays the participant's most recently recorded Universal Information Sharing Consent status.
The Universal Information Sharing Consent allows HSH and its partners to share participant health and social services information to support care coordination, service delivery, and access to resources. ICMS Providers shall make reasonable efforts to ensure a valid Universal Information Sharing Consent is recorded in CHAMP for all participants, as this consent supports information sharing across the HSH system of care, including data available through the County's health information exchange and the ICMS Snapshot.
Possible values include:
Blank — Indicates either: No consent status is recorded in CHAMP; a previous consent status has expired based on the expiration date recorded in CHAMP; or a "Declined" or "Revoked" status is more than six (6) months old and follow-up with the participant is required. This value highlights salmon in the ICMS Snapshot.
Declined – Indicates the participant most recently declined to provide information sharing consent in CHAMP. A "Declined" status is valid for six (6) months and requires follow-up discussion with the participant at that interval.
Error(s) in Uploaded Document — Following HSH review of the uploaded document, one or more issues were identified, such as missing signature, missing signature date, missing initials, missing date of birth, missing CID, poor scan quality, outdated consent forms, or checkbox selections that do not align with the consent status selected in CHAMP. Uploading a corrected document will clear this status. This value highlights salmon in the ICMS Snapshot.
Expiring — Indicates the participant's current consent status will expire within sixty (60) days of the ICMS Snapshot generation date. ICMS Providers shall follow up with the participant regarding renewal prior to expiration. This value highlights salmon in the ICMS Snapshot.
Full SUD/MH Data Sharing Provided – Indicates the participant authorized full information sharing, including mental health, substance use disorder, and HIV/AIDS test results related information, to support care coordination outside the HSH system of care.
Limited SUD/MH Data Sharing Provided – No HIV Info – Indicates the participant excluded HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH Info - Indicates the participant excluded mental health related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or HIV Info - Indicates the participant excluded mental health related information and HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or SUD Info - Indicates the participant excluded mental health and substance use disorder related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or SUD or HIV Info - Indicates the participant excluded mental health related information, substance use disorder related information, and HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No SUD Info - Indicates the participant excluded substance use disorder related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No SUD or HIV Info - Indicates the participant excluded substance use disorder related information and HIV/AIDS test results from authorized information sharing.
Revoked - Indicates the participant revoked a previously authorized information sharing consent status in CHAMP. A "Revoked" status cannot be applied retroactively. A "Revoked" status is valid for six (6) months and requires follow-up discussion with the participant at that interval.
Status Not Matching Document — Indicates the consent status recorded in CHAMP does not align with the uploaded consent form. For example, CHAMP may reflect a limited sharing status while the uploaded form authorizes full information sharing. This value highlights salmon in the ICMS Snapshot and will clear once the consent record is corrected in CHAMP.
The Universal Information Sharing Consent allows HSH and its partners to share participant health and social services information to support care coordination, service delivery, and access to resources. ICMS Providers shall make reasonable efforts to ensure a valid Universal Information Sharing Consent is recorded in CHAMP for all participants, as this consent supports information sharing across the HSH system of care, including data available through the County's health information exchange and the ICMS Snapshot.
Possible values include:
Blank — Indicates either: No consent status is recorded in CHAMP; a previous consent status has expired based on the expiration date recorded in CHAMP; or a "Declined" or "Revoked" status is more than six (6) months old and follow-up with the participant is required. This value highlights salmon in the ICMS Snapshot.
Declined – Indicates the participant most recently declined to provide information sharing consent in CHAMP. A "Declined" status is valid for six (6) months and requires follow-up discussion with the participant at that interval.
Error(s) in Uploaded Document — Following HSH review of the uploaded document, one or more issues were identified, such as missing signature, missing signature date, missing initials, missing date of birth, missing CID, poor scan quality, outdated consent forms, or checkbox selections that do not align with the consent status selected in CHAMP. Uploading a corrected document will clear this status. This value highlights salmon in the ICMS Snapshot.
Expiring — Indicates the participant's current consent status will expire within sixty (60) days of the ICMS Snapshot generation date. ICMS Providers shall follow up with the participant regarding renewal prior to expiration. This value highlights salmon in the ICMS Snapshot.
Full SUD/MH Data Sharing Provided – Indicates the participant authorized full information sharing, including mental health, substance use disorder, and HIV/AIDS test results related information, to support care coordination outside the HSH system of care.
Limited SUD/MH Data Sharing Provided – No HIV Info – Indicates the participant excluded HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH Info - Indicates the participant excluded mental health related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or HIV Info - Indicates the participant excluded mental health related information and HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or SUD Info - Indicates the participant excluded mental health and substance use disorder related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No MH or SUD or HIV Info - Indicates the participant excluded mental health related information, substance use disorder related information, and HIV/AIDS test results from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No SUD Info - Indicates the participant excluded substance use disorder related information from authorized information sharing.
Limited SUD/MH Data Sharing Provided – No SUD or HIV Info - Indicates the participant excluded substance use disorder related information and HIV/AIDS test results from authorized information sharing.
Revoked - Indicates the participant revoked a previously authorized information sharing consent status in CHAMP. A "Revoked" status cannot be applied retroactively. A "Revoked" status is valid for six (6) months and requires follow-up discussion with the participant at that interval.
Status Not Matching Document — Indicates the consent status recorded in CHAMP does not align with the uploaded consent form. For example, CHAMP may reflect a limited sharing status while the uploaded form authorizes full information sharing. This value highlights salmon in the ICMS Snapshot and will clear once the consent record is corrected in CHAMP.
Universal Sharing Consent Status on Record Reports
Displayed as a percentage in aggregated summaries throughout the ICMS Snapshot and PSR, this metric indicates the proportion of Active Households with a non-blank Universal Sharing Consent Status displayed in the report being referenced.
A household is included in the numerator when a currently valid Universal Sharing Consent Status is displayed in the report. Households with a blank Universal Sharing Consent Status are excluded from the numerator. A blank value may indicate that no consent status is recorded in CHAMP, a previously recorded consent status has expired, or a previously recorded "Declined" or "Revoked" status is no longer considered current under ICMS reporting rules.
Providers can use this metric to monitor the completeness and currency of Universal Information Sharing Consent documentation and identify participants who may require consent review, renewal, or follow-up discussion.
A household is included in the numerator when a currently valid Universal Sharing Consent Status is displayed in the report. Households with a blank Universal Sharing Consent Status are excluded from the numerator. A blank value may indicate that no consent status is recorded in CHAMP, a previously recorded consent status has expired, or a previously recorded "Declined" or "Revoked" status is no longer considered current under ICMS reporting rules.
Providers can use this metric to monitor the completeness and currency of Universal Information Sharing Consent documentation and identify participants who may require consent review, renewal, or follow-up discussion.
Unsuccessful Outreach Attempts Recorded For This Month Reports
The total number of distinct unsuccessful outreach attempts recorded during the service month being reported. This includes services recorded as "Initial Outreach - Unsuccessful" and "Unsuccessful Outreach Attempt."
When multiple unsuccessful outreach attempts are recorded with the same service date, they are counted as only a single unsuccessful outreach attempt for reporting purposes.
This indicator can be used to monitor participant engagement efforts and document attempts to contact participants who are unavailable or unresponsive. Under ICMS documentation requirements, recording two or more unsuccessful outreach attempts during a service month excludes the slot from disallowed costs for that month, even if any required minimum documentation elements are missing.
When multiple unsuccessful outreach attempts are recorded with the same service date, they are counted as only a single unsuccessful outreach attempt for reporting purposes.
This indicator can be used to monitor participant engagement efforts and document attempts to contact participants who are unavailable or unresponsive. Under ICMS documentation requirements, recording two or more unsuccessful outreach attempts during a service month excludes the slot from disallowed costs for that month, even if any required minimum documentation elements are missing.
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Vacant Slots Reports
Available in both the ICMS Snapshot and PSR, the Vacant Slots tab lists all active ICMS slots that are not currently occupied.
The tab includes information such as project association, slot activation date, vacancy duration, slot type, funding information, and the most recent CHAMP ID associated with the slot. Vacancy-related indicators and supporting information are also provided to assist with review and reconciliation activities.
Providers can use the Vacant Slots tab to identify housing match needs, monitor vacancy duration, reconcile enrollment discrepancies, verify slot inventory, and identify slots that may require closure or other administrative action.
The tab includes information such as project association, slot activation date, vacancy duration, slot type, funding information, and the most recent CHAMP ID associated with the slot. Vacancy-related indicators and supporting information are also provided to assist with review and reconciliation activities.
Providers can use the Vacant Slots tab to identify housing match needs, monitor vacancy duration, reconcile enrollment discrepancies, verify slot inventory, and identify slots that may require closure or other administrative action.