ICMS Guides and Cheat Sheets
Practical guides, cheat sheets, and reference tools to support PH ICMS case managers in delivering coordinated, person-centered care. Resources are organized by topic to help you find what you need quickly.
Program Foundations
Core program documents, handbooks, and reference guides that establish how ICMS services are structured and delivered.
Statement of Work (SOW) | Permanent Housing ICMS
The contractual scope of work governing ICMS service delivery within PSH, including quality standards and participant care requirements.
Implementation Handbook for ICMS Providers
An overview of how ICMS is implemented within PSH, covering service delivery, participant care, quality assurance, and housing stabilization.
Program Guide for ICMS Case Managers
A practical resource covering engagement, intake, housing navigation, retention, special topics, and documentation in CHAMP.
Supportive and/or Housing Services Master Agreement (SHSMA)
The master agreement between LA County and supportive housing providers covering PSH implementation, master leasing, and provider obligations.
Invoice Guide for ICMS
A guide outlining the process for generating, exporting, and interpreting an ICMS invoice for Permanent Supportive Housing providers.
Glossaries for ICMS
Definitions and explanations of casework-related terminology and program structures used across ICMS.
Enhanced Care Coordination
Resources to support case managers in navigating physical and behavioral health needs, benefits, and care coordination for participants.
Care Plan Update Examples (coming soon)
Sample care plan action steps organized by goal domain, subdomain, and SMART goal to support documentation in CHAMP.
Mental Health Care Navigation
Practical strategies for identifying and addressing mental health needs, making DMH referrals, and connecting participants to HSSP services.
Substance Use Care Navigation
Key insights on harm reduction, SUD treatment, recovery paths, and LA County CENS services to guide care navigation efforts.
Medi-Cal Renewal
Guidance on supporting participants through Medi-Cal renewal, including how to use BenefitsCal and key steps for maintaining coverage.
CBEST Info
Information on the CBEST program, which helps people experiencing homelessness apply for disability and veterans benefits, with referral instructions for providers.
Caregiving Linkage
A guide for case managers on determining eligibility for In-Home Supportive Services (IHSS) or In-Home Caregiving (IHCG) and how to apply in LA County.
Outreach & Engagement
Trauma-informed, participant-centered strategies for building trust, conducting outreach, and navigating engagement challenges in ICMS.
Prevent Homelessness Promote Health (PH²)
Joint program between the LA County Departments of Mental Health (DMH) and Health Services Housing for Health that with adults and families countywide to address risk factors and build skills that support the maintenance of permanent and stable housing.
Transitions of Care (TOC) Guidance
Guidance detailing steps to follow whenever an ICMS participant is discharged from a hospital or facility and transitioning back to their unit.
Food Assistance Resources
Food assistance resource information for residents of Los Angeles County.
Permanent Housing Retention Assistance
Resources to support participants in maintaining stable housing, preventing eviction, and navigating housing transitions.
Permanent Housing Retention Assistance
A supportive guide for ICMS case managers on promoting housing stability, preventing eviction, and coordinating retention services.
Decluttering Using Harm Reduction
Guidance on understanding cluttering behavior, associated risks, and harm reduction approaches to help participants improve the safety of their living spaces.
Reasonable Accommodations Support
An action-oriented framework guiding case managers through identifying needs, preparing documentation, submitting requests, and following up on reasonable accommodation requests.
Documentation Guidance
Tools and guidance for completing documentation in CHAMP, managing consents, and meeting compliance requirements.
CHAMP Job Aids (updated page coming soon)
Job aid resources for the CHAMP system, including Limited and No Data Sharing guidance, CalAIM Opt-In Scripts, and Conversational Guides for Universal Consents.
Privacy Practices and Information Sharing Consent
This guide covers the Notice of Privacy Practices, Universal Information Sharing Consent, CalAIM opt-ins, and how to document each one correctly in CHAMP.
CHAMP Cheat Sheet | ICMS Edition
A reference guide for HFH service providers covering consent management, client assessments, care plans, service documentation, and CHAMP compliance.
Eligible Services in CHAMP Sheet | PH ICMS
A reference guide for HFH service providers outlining all eligible CHAMP service categories and their related service types.