ICMS Guides and Cheat Sheets
Practical guides, cheat sheets, and reference tools to support PH ICMS case managers in delivering coordinated, person-centered care. Resources are organized by topic to help you find what you need quickly.
Program Foundations
Core program documents, handbooks, and reference guides that establish how ICMS services are structured and delivered.
Care Plan Update Examples (coming soon)
Sample care plan action steps organized by goal domain, subdomain, and SMART goal to support documentation in CHAMP.
Implementation Handbook for ICMS Providers
An overview of how ICMS is implemented within PSH, covering service delivery, participant care, quality assurance, and housing stabilization.
Program Guide for ICMS Case Managers
A practical resource covering engagement, intake, housing navigation, retention, special topics, and documentation in CHAMP.
Statement of Work (SOW) | Permanent Housing ICMS
The contractual scope of work governing ICMS service delivery within PSH, including quality standards and participant care requirements.
Glossaries for ICMS
Definitions and explanations of casework-related terminology and program structures used across ICMS.
Care and Health
Resources to support case managers in navigating physical and behavioral health needs, benefits, and care coordination for participants.
Mental Health Care Navigation
Practical strategies for identifying and addressing mental health needs, making DMH referrals, and connecting participants to HSSP services.
Substance Use Care Navigation
Key insights on harm reduction, SUD treatment, recovery paths, and LA County CENS services to guide care navigation efforts.
Medi-Cal Renewal
Guidance on supporting participants through Medi-Cal renewal, including how to use BenefitsCal and key steps for maintaining coverage.
Older Adults in ICMS
A practical guide for supportive housing providers on meeting the needs of older tenants in ICMS. Updated 2025.
CBEST Info
Information on the CBEST program, which helps people experiencing homelessness apply for disability and veterans benefits, with referral instructions for providers.
Documentation and Systems
Tools and guidance for completing documentation in CHAMP, managing consents, and meeting compliance requirements.
CHAMP Cheat Sheet | ICMS Edition
A reference guide for HFH service providers covering consent management, client assessments, care plans, service documentation, and CHAMP compliance.
CHAMP Job Aids (coming soon)
Job aid resources for the CHAMP system, including Limited and No Data Sharing guidance, CalAIM Opt-In Scripts, and Conversational Guides for Universal Consents.
Consents Information Page (coming soon)
Information on consents, notice of privacy practices, and CalAIM community supports opt-ins for ICMS participants.
Housing and Retention
Resources to support participants in maintaining stable housing, preventing eviction, and navigating housing transitions.
Permanent Housing Retention Assistance
A supportive guide for ICMS case managers on promoting housing stability, preventing eviction, and coordinating retention services.
Decluttering Using Harm Reduction
Guidance on understanding cluttering behavior, associated risks, and harm reduction approaches to help participants improve the safety of their living spaces.
Reasonable Accommodations Support
An action-oriented framework guiding case managers through identifying needs, preparing documentation, submitting requests, and following up on reasonable accommodation requests.
TLS to Federal TBV Tip Sheet
Clarifies the voucher exchange process from TLS to a federal TBV, highlights common risks, and provides tools to support tracking and coordination during the transition.
Homeless Prevention and Support Programs
A practical resource guide for supportive housing providers on homelessness prevention and support programs available in LA County. Updated 2025.
Benefits and Agreements
Guides and agreements related to participant benefits, caregiving supports, and provider contracts.
Caregiving Linkage
A guide for case managers on determining eligibility for In-Home Supportive Services (IHSS) or In-Home Caregiving (IHCG) and how to apply in LA County.
Supportive and/or Housing Services Master Agreement (SHSMA)
The master agreement between LA County and supportive housing providers covering PSH implementation, master leasing, and provider obligations.
Invoice Guide for ICMS
A guide outlining the process for generating, exporting, and interpreting an ICMS invoice for Permanent Supportive Housing providers.