ICMS Trainings, Office Hours, and Workshops
Access training courses, join recurring office hours, and register for workshops designed to support PH ICMS case managers and contracted providers. All trainings are managed through TalentWorks, the HSH Community Programs learning platform.
Register for a Training
All Community Programs trainings are managed through TalentWorks. After completing a course, your attendance will be recorded and you will be able to download a certificate of completion.
New to TalentWorks? Access the HSH Community Programs Training Information Center for step-by-step instructions on registering and accessing courses. You can also view the 2026 Training Catalog for a full list of available courses.
Featured Trainings
CHAMP Virtual Instructor-Led Training (VILT)
The mandatory training session that all new CHAMP users must complete in order to receive system access. This is also required for existing CHAMP users who are transitioning between programs or organizations. Sessions cover basic system navigation, data entry best practices, and role-based workflows. A training request and completion of all prerequisites are required prior to attending a session.
SUD Trainings
A collection of trainings provided by SAPC and DPH, available to all ICMS providers. Topics include substance use in our community, overdose response with Naloxone, harm reduction strategies, cannabis use, and relapse prevention.
HSH PH Contractors Only
IHOP 101 for HFH ICMS
An e-course providing HFH ICMS staff with information on the Interim Housing Outreach Program (IHOP), including how ICMS and IHOP staff can support shared pre-match participants connected to both programs.
HSH PH or ODR PH Contractors Only
General Assistance Requests (GAR) for ICMS
An e-course covering how to complete General Assistance Requests for participants in the Flexible Housing Subsidy Pool (FHSP), including what GAR covers, timelines, and step-by-step directions for submitting the form correctly.
Language Access Services Training
An overview of language access services and best practices for communicating with participants who have limited English proficiency or are deaf or hard of hearing. Strongly encouraged for all HSH contracted providers delivering direct services.
Dates offered: Wed. 6/25 @ 1pm – 2pm and Thurs. 6/26 @ 11am – 12pm
Black Mental Health and Healing Justice Peer Support Training
Builds capacity to identify mental health symptoms, respond to mental health crises in Black communities with dignity, and cultivate everyday liberation-centered wellness.
Open to: CP Workforce Members, Community Contractors, HFH Resident Councils
Upcoming Office Hours
Office hours are live virtual sessions where case managers and providers can ask questions, access guidance, and connect with program staff. Please note that some dates may be subject to change due to holidays.
Office Hours
ICMS Office Hours
Provides an overview of daily Snapshot and Documentation Requirements, while helping to identify key data points on the Snapshot that can support potential resources, referrals, and care coordination efforts.
Tuesdays @ 10:00 – 11:00 AM
Office Hours
CHAMP Virtual Office Hours (VOH)
A virtual support session where case managers can get live technical assistance on system navigation including workspaces, menus, and dashboards. This session also offers a deeper look at documentation entry and system workflows. Participants are welcome to bring questions about the CHAMP training and access process. Hosted by the HSH Technical Training Team.
Every other Wednesday @ 10:00 AM – 11:30 AM
Meeting link
Office Hours
Bridge the Gap Office Hours
A safe space for all service providers to access guidance on solving problems and navigating cases.
Wednesdays @ 11:00 AM
Office Hours
BC FHSP Office Hours
A live virtual drop-in space for ICMS providers seeking clarity on BC FHSP programs and processes. Connect with Brilliant Corners and HSH staff directly.
Every other Friday @ 9:00 AM
First session September 5 – Zoom meeting link [Meeting ID: 892 4436 6282]
Office Hours Recap May 2026
Listen to the recording • View presentation
Office Hours
CS Housing Deposits Office Hours
Provides an overview of eligibility and the referral process for CS Housing Deposits.
Every second Wednesday @ 10:00 – 11:00 AM
Office Hours
Enriched Residential Care Office Hours
Provides support in submitting completed referrals for Enriched Residential Care placements.
Visit ERC Form and Application Updates Info Page
Second Thursday of the month @ 11:00 AM
Meeting link [Meeting ID: 283 366 261 618 50 • Passcode: WE6AW2cW]
Office Hours
FYI/FUP Office Hours
Provides support for ICMS agencies working with Foster Youth to Independence (FYI) and Family Unification Program (FUP) housing resources.
LACDA/HACLA FYI/FUP Programs:
Second Wed @ 11:00 AM — Meeting Link
Small PHAs: Inglewood, Culver City, Pasadena: Fourth Wed @ 11:00 AM — Meeting Link
Office Hours
TLS Portal Office Hours by Brilliant Corners
An open session dedicated to answering questions about navigating and using the TLS portal. No registration required, drop in as needed. We look forward to seeing you!
Every Tuessday @ 11:00 AM
Meeting link [Meeting ID: 826 8602 2070]
Support:
• For technical support outside of office hours, please contact: SoCalPortal@brilliantcorners.org
• For payment process questions, contact: TLSSupport@brilliantcorners.org
• For questions about the TLS program or eligibility, use the online portal chat feature.
Workshops
Upcoming workshops for ICMS case managers and contracted providers. Dates and availability are noted on each session below.
Workshop
Reasonable Assistance Requests (RAR)
Covers the RAR process, helping participants identify key data points on the Snapshot to support potential resources, referrals, and care coordination efforts.
Tuesdays @ 10:00 – 11:00 AM
Workshop
Black Mental Health and Healing Justice: Peer Support
Provides support for ICMS agencies working with Foster Youth to Independence (FYI) and Family Unification Program (FUP) housing resources.
Wednesdays @ 11:00 AM
Workshop
Snapshot and Documentation Workshop
Covers Documentation Requirements and Snapshot data points, helping case managers identify resources, referrals, and care coordination opportunities for participants.
Wednesdays @ 10:00 AM
See upcoming dates