TLS Program Workflows
Step-by-step reference for ICMS providers covering TLS queue placement, match and utilization, discontinuation scenarios, and payment processing.
Placement in TLS Queue
Last Updated: May 19, 2026. This page will be updated as new information becomes available.
01Assessment and Referral
Provider completes the HSH TLS Assessment. If eligible for TLS, provider completes the online referral.
02Referral Acceptance by HSH
HSH accepts TLS referrals, confirms eligibility, and places referred households in queues based on SPA and population of focus.
03Placement in TLS Queue
Referring provider receives confirmation from HSH that the referred household is in the TLS queue. Household waits for a slot to become available.
Note: When a household reaches the top 10% of the TLS queue, HSH notifies the referrer and the household may begin searching for housing.
Acronyms
- HSH – LA County Department of Homeless Services and Housing
- SPA – Service Planning Area
- PSH – Permanent Supportive Housing
- ICMS – Intensive Case Management Services
- HAI – Housing Acuity Index
- BC – Brilliant Corners
See also: ICMS Glossary
TLS Match and Utilization
01Eligibility Screening and Selection from Queue
HSH selects from the appropriate queue based on SPA and population of focus and confirms that the household is not matched to PSH.
02TLS Match Notification
Referring provider is notified by HSH that a household they previously referred has been matched to a TLS slot.
03Referrer Accepts Match
Referrer must respond within one week (includes at least two follow-ups from HSH) to confirm whether the household accepts the match and whether the household is still eligible. If no response, HSH places the matched household back in the queue and moves on to the next household for the match opportunity.
04Enrollment in ICMS
HSH enrolls the household in ICMS and assigns an ICMS provider in CHAMP. The ICMS provider’s contact information is shared with the referrer. A warm handoff occurs within 1 week.
05ICMS Supports Housing Navigation and Move-In
ICMS provider supports the household with identifying a unit and moving in. The household must identify a unit within 60 days, with possibility to extend to 90 days.
06ICMS Drives Increased Self-Sufficiency
Once the household moves in, the ICMS provider must complete ongoing assessments (HAI and 5×5) and support the head of household in developing and implementing a plan for increasing income and rent contributions. TLS is only provided for up to 24 months.
07TLS Subsidy Is Discontinued and Household Is Exited from the TLS Slot
Household exits the TLS slot under one of the scenarios described in the Discontinuation and Exit tab. The vacated slot becomes available for a new match, restarting the match and utilization workflow.
TLS Discontinuation and Exit
Connection Point
TLS Slot Becomes Vacant and Available for a New Match
When a household discontinues TLS rental assistance, the TLS slot is vacated, which initiates the match workflow. The next eligible household is invited from the TLS queue.
TLS Discontinuation Scenarios
TLS Graduation
PSH Match
TLS Time Limit Reached
Non-Engagement
Shallow Subsidy Match
TLS Graduation: If a household’s income exceeds 50% AMI, they are deemed fully self-sufficient and ready to pay their own rent in full. Households shall graduate from TLS within 30 days following achievement of full self-sufficiency. Households matched to PSH must transfer out of the TLS slot within 60 days following PSH voucher issuance.
TLS Payment Workflows
Brilliant Corners TLS Payment Workflow
01Rental Payment Request
ICMS Case Managers submit a request through the portal each month. Ensure all required fields and documentation are complete and accurate.
02HSH Reviews
HSH reviews the request for accuracy and program compliance. They will approve or return for corrections.
03BC Issues Payment
Brilliant Corners conducts final validation and processes the payment through their TLS portal.
HOM TLS Payment Workflow
01Rental Payment Request
ICMS Case Managers submit a request through HOM’s Padmission Journey each month. Ensure all required fields and documentation are complete and accurate.
02HSH Reviews
HSH reviews the request for accuracy and program compliance. They will approve or return for corrections within Padmission Journey.
03HOM Issues Payment
HOM conducts final validation and processes the payment through Padmission Journey.