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Permanent Housing ICMS Information Center

System of Care Hub

ICMSSBEIHERCCBESTRMPE

Quick Access:

Guides & Cheat SheetsFormsThe FocusCHAMP LoginTraining & Office HoursICMS Glossaries

Please note: Forms and referrals on the Provider Resources platform are intended for case managers and should not be submitted by the general public. Thank you.

Featured

HFH Transition to HSH: What Providers Need to Know

Information for ICMS providers on system disruptions, email changes, and Microsoft Teams access during the HFH to Department of Homeless Services and Housing transition effective January 1, 2026.

Emergency Response Program - LAHSA

LAHSA’s Emergency Response Program offers low-barrier, safe overnight shelter and case management services when activated during severe weather or emergencies.

Food Assistance Resources

Find food assistance resources available to LA County residents, including CalFresh benefits, food pantry locations, and community food programs.

Immigration Rights Resources

Resources for ICMS case managers and housing service providers on immigration rights, Know Your Rights tools, legal support, ICE reporting, and detainee location in LA County.

Mental Health Care Navigation

Resources and guidance for ICMS case managers navigating mental health care, DMH referrals, crisis response, and behavioral health services in LA County.

Medi-Cal Eligibility Changes

What ICMS case managers and participants need to know about Medi-Cal eligibility changes taking effect January 1, 2026, including who is affected, renewal steps, and data privacy.

Provider Spotlight Archive

Monthly spotlights celebrating the providers, staff, and community partners making an impact in LA County’s PH ICMS program.

Reasonable Accommodations

Comprehensive guide for ICMS case managers supporting participants with disability-related housing accommodations. Includes forms, legal framework, and resources for HACLA, LACDA, and FHSP.

Exchanging a TLS Rental Subsidy for a Federal TBV

Step-by-step guide for ICMS case managers to successfully exchange Time-Limited Subsidies (TLS) for federal Tenant-Based Vouchers (TBV) and prevent housing loss.

Information Management Systems and Search Tools

Login screen for the CHAMP platform, designed to assist Los Angeles County residents in accessing housing resources.

CHAMP

Comprehensive Health Accompaniment and Management Platform: Login and resources for the ICMS billing and case management system.

Login screen for Clarity Human Services, a platform supporting individuals experiencing homelessness in Los Angeles County.

HMIS/Clarity (LA County)

Guides and access to the Homeless Management Information System (HMIS) database for client-level data and reporting.

Acknowledgment form for individuals seeking assistance with homelessness, emphasizing support and resource access.

Countywide Homeless Information Portal (CHIP)

Access to the integrated dashboard for tracking and analyzing homelessness data across LA County.

Housing Listings Hub

Current housing listings and search tools for ICMS case managers supporting participant housing placements in Los Angeles County, including Padmission and open house contact information.

A map displaying substance use treatment services in Los Angeles County, highlighting accessible resources for recovery.

Substance Use Service & Bed Availability Tool (SBAT)

Real-time tool for finding available beds and capacity for Substance Use Disorder (SUD) treatment services.

A welcoming online portal for housing support, featuring individuals engaging in conversation and accessing resources.

FHSP Application Portal

Direct access point for partners to manage participant applications for the Flexible Housing Subsidy Pool.

A person sitting on the ground with a cart, receiving assistance from a compassionate outreach worker.

Resource Management System (RMS)

Information and training on utilizing the system for tracking and managing non-housing program resources.

A user-friendly webpage for accessing inmate information, featuring a sheriff's badge and contact details for assistance.

LASD Inmate Locator

Tool for providers to locate and coordinate care for participants who are currently incarcerated.

A digital interface for the Los Angeles County Medical Examiner's case search, featuring fields for entering case details.

Medical Examiner Case Search

Tool used to search public records of deceased individuals to assist with client tracking and closures.

A smiling outreach worker high-fives a man outside a store, embodying community support for those experiencing homelessness.

LA Homeless Outreach Portal (LA-HOP)

The public portal used to request street-based outreach for individuals experiencing homelessness.

Aerial view of a waterfront area in Los Angeles, showcasing community spaces and resources for addressing homelessness.

SPA Locator

Interactive map/tool to quickly determine the Service Planning Area (SPA) for any LA County address.

A welcoming webpage offering resources for food, cash aid, and health coverage benefits in California.

BenefitsCal

Direct link and guides for applying for and managing social services benefits (CalFresh, CalWORKs, Medi-Cal, etc.).

Housing Navigation

Pre-Match ICMS Information Center

Resources for providers on Pre-Match Intensive Case Management Services, including eligibility criteria, enrollment pathways, dual enrollment updates, and monthly meeting information.

Workflows for Universal Housing Application

Step-by-step workflows for ICMS case managers navigating Project-Based and Tenant-Based housing placements, Universal Housing Application submissions, and housing retention for matched participants.

Housing Listings Hub

Current housing listings and search tools for ICMS case managers supporting participant housing placements in Los Angeles County, including Padmission and open house contact information.

Housing Deposits & Move-In Assistance

Information for ICMS providers on CS Housing Deposits, including eligibility, covered items, the CalAIM authorization timeline, MCP referral contacts, and key reminders for move-in assistance.

Section 8 Payment Standards

Current Section 8 payment standards for LACDA and HACLA, including SAFMR tier schedules by ZIP code, virtual appointment booking, and key program resources for ICMS case managers.

Flexible Housing Subsidy Pool (FHSP)

Resources for ICMS providers on the FHSP General Assistance Request program, including eligible expenses, approval thresholds, the GAR submission process, and the latest FHSP program updates.

Tenant Screening Guide

California tenant screening requirements for housing providers, including AB 2493 application fee compliance, criminal history screening rules, and fair housing obligations.

Housing Quality Inspection Form

Official form used by ICMS providers to conduct and document the HQS inspection.

Interim Housing Outreach Program (IHOP)

Program facts, target clients, services, and referral information for the Interim Housing Outreach Program (IHOP), a joint DHS, DMH, and DPH initiative to care for people experiencing homelessness in interim housing.

Permanent Housing Retention

Permanent Housing Retention Assistance

Strategies and action steps for ICMS case managers to support long-term housing stability, including the four pillars of housing retention, health and safety visit protocols, and risk identification guidance.

PH² Information Center

Program information, services, eligibility, and referral contacts for PH², a joint DMH and DHS Housing for Health initiative to support adults and families in permanent supportive housing at risk of eviction.

Problem-Solving: A Humanistic Approach to Ending Homelessness

Comprehensive Health Accompaniment and Management Platform: Login and resources for the ICMS billing and case management system.

Decluttering Information Center

Harm reduction approach to decluttering for ICMS case managers, including clutter vs. hoarding guidance, risk categories, ICMS action steps, and an illustrated clutter scale.

Budgeting Guidance

A budgeting and home setup guide for ICMS case managers supporting newly housed clients, including needs assessment, household budget samples, priority item lists, and cost-saving strategies.

Flexible Housing Subsidy Pool (FHSP)

Resources for ICMS providers on the FHSP General Assistance Request program, including eligible expenses, approval thresholds, the GAR submission process, and the latest FHSP program updates.

Tenant Protection Laws

Key tenant protection documents and case manager guidance for LA County, including the RSO, City of LA Renter Protections, state law resources, legal aid, and common tenant rights scenarios.

Ongoing Support and Care Coordination

Caregiving Linkage

Guide for ICMS case managers on connecting participants to IHSS and IHCG caregiving programs, including eligibility, application steps, caregiver services, and support resources.

CBEST

Program information, eligibility, and referral guidance for CBEST, the LA County HSH program that helps people experiencing homelessness apply for SSI, SSDI, and CAPI disability benefits.

Violence Against Women Act (VAWA)

VAWA housing protections, forms, training requirements, survivor helplines, and HUD resources for ICMS case managers and housing providers in LA County.

ERC Form and Application Updates

Current forms and application process updates for the Enriched Residential Care (ERC) program, including the ERC assessment request, care payment responsibilities form, Physician’s Report LIC 602A, and CHAMP workflow guidance.

Immigration Rights Resources

Resources for ICMS case managers and housing service providers on immigration rights, Know Your Rights tools, legal support, ICE reporting, and detainee location in LA County.

Outreach and Engagement for ICMS

Trauma-informed outreach strategies, re-engagement guidance, engagement challenge navigation, and training resources for ICMS case managers in LA County.

Substance Use Care Navigation

Guidance for ICMS case managers on substance use care navigation, harm reduction, SUD treatment, CENS referral process, and CENS area office contacts for all eight LA County SPAs.

Transitions of Care (TOC) Guidance

Step-by-step guidance for ICMS case managers on Transitions of Care following hospital discharge, including TOC home visits, CHAMP documentation, PCP follow-up, and PH² referrals for high-risk participants.

Medi-Cal Eligibility Changes

What ICMS case managers and participants need to know about Medi-Cal eligibility changes taking effect January 1, 2026, including who is affected, renewal steps, and data privacy.

Mental Health Care Navigation

Resources and guidance for ICMS case managers navigating mental health care, DMH referrals, crisis response, and behavioral health services in LA County.

Forms

Alternate Housing Voucher Request

Request to use a different housing subsidy or voucher type for a participant.

Coming Soon

Caregiving Applications and Forms

All necessary forms for initiating IHSS or IHCG assessment and caregiving services.

Caregiving Tip Sheet
IHSS Health Care Certification Form
New Physician's Report (LIC 602A)

CBEST Referral

Forms and resources for referring a participant for CBEST disability benefits enrollment services.

CBEST Referral Form
CBEST Flyer (English)
CBEST Flyer (Spanish)

CENS (Client Engagement & Navigation Services) Referral

Forms and resources for referring a participant for CENS substance use screening and navigation services.

CENS Screening Referral Form
Substance Use Care Navigation Tip Sheet

CHAMP User Profile Request

Resources for CHAMP documentation, service recording, and participant budget tracking.

CHAMP Tip Sheet for Case Managers
Place of Service Descriptions for CHAMP
CHAMP Participant Budget Template

Consent and Privacy Practice Forms

All forms, samples, job aids, and scripts related to information sharing consent, Notice of Privacy Practices, and CalAIM opt-ins.

Universal Information Sharing Consent

Consent Form (English)
Consent Form (Spanish)
Sample Full Sharing Consent
Sample Limited Sharing Consent
Sample Revoked Sharing Consent
Recording Full or Limited Sharing Consent in CHAMP
Recording Revoked or Declined Sharing Consent in CHAMP
Limited and No Data Sharing Dos and Don'ts
Conversational Guide for Universal Consent
Consents Compliance QA Glossary

Notice of Privacy Practices

Notice of Privacy Practices (English)
Notice of Privacy Practices (Spanish)
Acknowledgement of Receipt Form NPP (English)
Acknowledgement of Receipt Form NPP (Spanish)
Sample Acknowledgement of Receipt of NPP
Recording Acknowledgement of NPP in CHAMP

CalAIM Community Supports Opt-In

CalAIM Opt-In Script (English)
CalAIM Opt-In Script (Spanish)
Recording CalAIM Opt-Ins in CHAMP

Enriched Residential Care (ERC)

Forms required for Enriched Residential Care placement referrals.

New Physician's Report (LIC 602A)

Enrollment Request - ICMS

Form to request enrollment of a participant into the ICMS program.

Coming Soon

Exit Request - ICMS

Form to request exit of a participant from the ICMS program.

Coming Soon

FSP (Full Service Partnership) Referral

Form to refer a participant for Full Service Partnership mental health services through DMH.

Full Service Partnership (FSP) Referral Form

Housing Quality Inspection Form

Forms for conducting housing quality inspections and documenting unit conditions at move-in and move-out.

Housing Quality Inspection Form
Landlord-Tenant Move-in Checklist Form

HSSP (DMH Housing Supportive Services Program) Referral

Enrollment form for referring ICMS participants to the DMH Housing Supportive Services Program.

HSSP Enrollment Form

DMH Mental Health Services Universal Referral

Resources for identifying mental health needs and making DMH referrals for ICMS participants.

Mental Health Care Navigation Tip Sheet
Full Service Partnership (FSP) Referral Form

Incident Report

Form for reporting critical incidents involving ICMS participants or program operations.

Incident Report Form

Invoice Change Request

Form to request a correction or change to a submitted ICMS invoice. Reference the invoice guide below while waiting for this form.

Invoice Change Request Form — Coming Soon

How to Generate, Export, and Interpret an ICMS Invoice

In-Home Caregiving (IHCG) Request Form

Forms for initiating In-Home Caregiving (IHCG) services for ICMS participants.

Caregiving Tip Sheet
IHSS Health Care Certification Form

PH² Referral Form

Forms and resources for referring high-risk ICMS participants to the PH² clinical support program.

PH² Referral Form
Learn More About PH²

Additional Information and Resources

ICMS Guides and Cheat Sheets

Guides, cheat sheets, and reference tools for PH ICMS case managers, covering care planning, documentation, health navigation, housing retention, and benefits.

ICMS Trainings, Office Hours, and Workshops

Register for ICMS trainings, join recurring office hours, and access workshops available to PH ICMS case managers and contracted providers through LA County Housing for Health.

Participant Success Stories

Read participant success stories from LA County’s PH ICMS program and learn how to submit photos and stories that celebrate housing milestones.

ICMS Partner Quarterly Meeting

Join the next HSH ICMS Partner Quarterly Meeting and access agendas, presenter slides, and recaps from previous sessions.

ICMS Program Guide

Access the Program Guide for ICMS Case Managers, covering Housing First principles, trauma-informed care, housing navigation, CHAMP documentation, and participant-centered service delivery.

The Focus Release Archive

Archive of all past releases of The Focus, the HSH Housing for Health newsletter for PH ICMS providers, case managers, and program partners.

ICMS Snapshot Updates

A historical log of ICMS Snapshot updates and current billing rate designation information for ICMS case managers and providers.

HUD Shortfall and Its Impact on Housing Programs

What ICMS providers need to know about the HUD funding shortfall, affected programs, next steps for participants, and available housing resources during this pause.

HFH Transition to HSH: What Providers Need to Know

Information for ICMS providers on system disruptions, email changes, and Microsoft Teams access during the HFH to Department of Homeless Services and Housing transition effective January 1, 2026.

Exchanging a TLS Rental Subsidy for a Federal TBV

Step-by-step guide for ICMS case managers to successfully exchange Time-Limited Subsidies (TLS) for federal Tenant-Based Vouchers (TBV) and prevent housing loss.

Indicator Guide

Resources

Educational resources and tip sheets

Links

External links to platforms, tools and more.

Forms

Downloadable PDFs and flyers

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